Operations Manager RISC OPs

Job Summary:
Regulatory Intelligence Safety and Compliance Operations (R1SC Ops) focuses on ensuring product compliance and customer safety. Our vision is to make Amazon the most trusted shopping destination by providing flawless product compliance services that protects Customers and empowers our Selling Partners.
The mission of RISC Ops is to build a compliance powerhouse by leveraging technology as a force multiplier fostering a total quality culture and developing people to deliver worldclass operational excellence. This approach combines human expertise with technological advancements to create a robust compliance system.
We are seeking an experienced Operations Manager to lead and develop a high performing team within Amazons R1SC Operations team in Amman Jordan.
This role will drive operational excellence team development and strategic initiatives while ensuring compliance with global regulatory requirements. The position involves managing complex operational processes developing talent and delivering results that directly impact Amazons commitment to customer trust and safety.


Key job responsibilities
Leadership & People Management:
Lead and develop a team of 7080 Sr Compliance Associates through Compliance Managers and Process Experts as direct reports
Drive talent acquisition and retention strategies to maintain barraising standards
Conduct regular 1:1s team meetings and performance reviews
Foster an inclusive team environment that promotes worklife harmony and employee growth.
Facilitate career growth conversations and provide constructive feedback on opportunity areas and align individual goals and work assigned to areas of interest.

Operational Excellence:
Own endtoend operational processes and maintain operational excellence.
Develop and implement process improvements to enhance operational efficiency
Manage complex operational challenges derive rootcauses and address them with preventive actions.
Create and maintain sustainable operational patterns including shift rotations and coverage models
Lead root cause analysis and implement sustainable solutions for operational issues.

Planning & :
Translate organizational strategy into actionable team goals and deliverables
Identify and mitigate operational risks before they become roadblocks
Partner with crossfunctional teams to optimize workflows and processes
Drive databased decision making using advanced analytics and reporting tools
Manage budget and resource allocation effectively


Bachelors degree or equivalent experience
5 years of operations management experience and proven leadership of teams of 50 employees
Strong analytical and problemsolving skills with proficiency in data analysis
Excellence in both written and verbal communication
Proven track record of delivering results in fastpaced environments


Masters degree in Business Operations or related field
Experience in regulatory compliance or risk management
Six Sigma certification or demonstrated process improvement expertise
Proficiency with business intelligence tools (Tableau SQL)
Experience managing teams across multiple shifts or time zones
Previous experience in ecommerce or retail operations
Demonstrated experience in operational management within ecommerce or compliance


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