Senior IT Operations Associate G7 Jordan

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Senior IT Operations Associate

TYPE OF CONTRACT/LEVEL:Fixed term-G7

UNIT/DIVISION:TECH

DUTY STATION (City Country):Amman Jordan

DURATION:12 Months (renewable)

BACKGROUND AND PURPOSE OF THE APPOINTMENT:

Assistingover 100 million people in around 83 countries each year the World Food Programme (WFP) is the leading humanitarian organization delivering foodassistancein emergencies and working with local communities to improve nutrition and build resilience. To be effective in this mandate WFP must ensure that it reaches the right people and that it manages its relationship with those individuals and their communities in a responsible accountable and effective manner.

In 2012 WFP launched its largest humanitarian response operation to address the food needs of Syrian refugees in Jordan. Since then WFP has been providing foodassistanceto vulnerable groups on monthly basis to secure a stable access to food and stabilize their food security.

Within the framework of its Country Strategic Plan 2023-2027 WFP continues to provide foodassistanceto the most vulnerable refugees however at reduced levels in terms of number of beneficiaries and transfer the National School Feeding Programme WFP continues to further reach school going children with date bars.

WFP is seeking to recruit a Senior IT Operations Associate to lead IT maintenance digitization and user support activities and to coordinate a team of IT support staff including staff capacity building. The role ensures that individual and team objectives are achieved in compliance with relevant regulations and policies and coordinates closely with relevant units in the CO RO and HQ on IT matters. The position reports directly to the Country Director and serves as the senior IT focal point/Team Lead (Head of the IT function) in the CO including supervisory responsibilities as applicable.

ACCOUNTABILITIES/RESPONSIBILITIES:

• Manage and coordinate a team of IT support staff including the capacity building of staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.

• Provide training and advice to clients and end users of IT services understand and resolve issues and ensure IT policies procedures systems and tools are correctly applied to assist WFP staff in conducting their work.

• Coordinate the collation of a range of complex data conduct data analysis including the impact of changes and support the development of accurate reports in order to identify and recommend solutions.

• Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.

• Develop and deploy a variety of documentation and equipment for use by WFP staff to ensure staff have access to the required IT services and products.

• Manage the implementation of new standard applications in order to provide WFP staff with the tools they need to perform effectively.

• Work with groups in IT service delivery and other staff to understand needs and support the development of integrated IT support services.

• Provide support to users log and analyse all requests for support in accordance with standard processes to support staff to deliver their services.

• Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational

• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

• Support Process digitization: Identify opportunities to convert manual or paper-based office processes into efficient digital workflows implementing corporate-approved tools to streamline operations while complying with WFP IT standards.

• Contribute to improved data management by promoting digital data collection and enabling timely accurate reporting.

• Facilitate user adoption of digital tools by providing training guidance and ongoing support to ensure effective use of systems.

• Coordinate with business units and IT stakeholders to align digitization activities with operational needs and WFP IT standards.

• Ensure cybersecurity and information security in the CO by ensuring compliance with WFP cybersecurity requirements implementing basic risk-mitigation measures promoting user awareness and reporting incidents in line with established procedures.

• Ensure all IT solutions and operating practices in the CO align with WFP HQ IT policies and standards including the use of approved corporate systems and timely coordination on exceptions or local requirements.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

Completed first-level university degree (Bachelors) in Information Technology Computer Science Engineering or a related field.

Certifications (Desirable): Relevant professional certifications strengthen the profile. For example an ITIL Foundation certification (IT service management) and/or vendor certification such as Microsoft (e.g. MCSA/MCSE) or Cisco CCNA are highly desirable.

Experience:

• At least seven years of experience in IT Operations governance process and exposure building relationships with the business counterparts on key IT initiatives.

• Familiarity withenterprise digital tools(e.g. Microsoft 365 suite workflow automation data collection/analysis platforms) and ability tosupport digitization initiativessuch aselectronic workflow improvements or task automation.

Required Capability and the Description of the behavior expected for the proficiency level

Governance Strategy and Architecture

Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.

Change Implementation Project management Planning and Optimization

Utilizes working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change.

Technical Expertise

Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.

Service Management

Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.

Client Management

Exhibits a detailed understanding of customers IT requests in order to effectively address and manage internal customers needs. Identifies recurrent issues to propose long-term solutions.

Procurement and Contract Management

Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

Competence in handling dataand using standard IT tools to produce reports or dashboards. Ability to collect manage and analyze datafrom IT systems or operational processes to support timely and accurate reportingand decision-making within the office

Languages:

Fluency in both oral and written communication in English & Arabic.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email LinkedIn or any other channel.

• We strongly recommend that your Workday profile is accurate and complete and that all sections are filled in including your employment history academic qualifications language skills and UN grade (if applicable). Once your profile is completed please apply and submit your application.

• If you experience technical issues while submitting your application you may contact us at . Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage the only required documents are your CV and Cover Letter. Additional documents (passport certificates recommendation letters etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.