Quality Auditor

This is a remote position.

Position Overview

The Enterprise Performance and Quality Auditor will spearhead companywide audits to evaluate operational efficiency employee performance and quality control across all departments (Development Sales Marketing HR and Finance) at Key Smart ERP Company. This role is critical in designing implementing and monitoring Key Performance Indicators (KPIs) tailored to each department ensuring alignment with organizational goals. The ideal candidate will drive databacked improvements optimize workflows and foster a culture of accountability and excellence.

Key Responsibilities

1. DepartmentSpecific KPI Development & Audits

Development Department: Define KPIs such as code deployment speed defect rates project delivery timelines and innovation ROI. Audit SDLC processes resource allocation and technical debt management.

Sales Department: Establish KPIs including lead conversion rates pipeline accuracy customer acquisition cost (CAC) and churn rate. Evaluate sales strategies CRM usage and revenue forecasting.

Marketing Department: Create KPIs for campaign ROI lead generation quality brand engagement metrics and cost per lead (CPL). Audit digital marketing tactics content effectiveness and market positioning.

HR Department: Design KPIs for talent retention timetohire training completion rates and employee satisfaction. Review recruitment processes compliance with labor laws and diversity initiatives.

Finance Department: Develop KPIs for budget variance financial reporting accuracy days sales outstanding (DSO) and cost optimization. Audit fiscal controls expense management and regulatory compliance.

2. Performance Measurement & Quality Control

Implement tools/systems to track KPIs in realtime (e.g. dashboards ERP modules).

Conduct rootcause analysis for underperformance and recommend corrective actions.

Ensure quality standards are met through regular audits of outputs (e.g. software releases financial reports marketing collateral).

3. Strategic Reporting & Improvement Plans

Deliver monthly/quarterly performance reports to executive leadership highlighting trends risks and improvement opportunities.

Collaborate with department heads to refine KPIs and align them with evolving business objectives.

Lead workshops to train teams on KPI ownership and datadriven decisionmaking.

4. Compliance & Risk Mitigation

Verify adherence to industry standards (e.g. ISO GDPR SOC 2 and internal policies.

Identify operational risks (e.g. cybersecurity gaps in Development payroll errors in Finance) and propose safeguards.

5. CrossFunctional Collaboration

Partner with IT to integrate audit tools with the ERP system for seamless data collection.

Work with HR to align employee performance metrics with departmental KPIs.

Qualifications

Education: Bachelor s degree in Business Administration Data Analytics Finance or related field. MBA or Master s preferred.

Experience: 7 years in auditing performance management or operational excellence preferably in ERP/SaaS environments.

Technical Skills:

Expertise in ERP platforms (e.g. SAP Oracle NetSuite) and BI tools (Power BI Tableau).

Proficiency in KPI frameworks (OKR Balanced Scorecard) and process optimization methodologies (Six Sigma Lean).

Certifications: Certified Internal Auditor (CIA) PMP or Six Sigma Black Belt highly desirable.

Soft Skills: Strong analytical thinking persuasive communication and stakeholder engagement.

Key Competencies

Ability to translate complex data into actionable insights.

Resultsdriven mindset with a focus on continuous improvement.

High ethical standards and discretion in handling sensitive data.

Collaborative leadership to drive crossdepartmental buyin for KPI adoption.

Why Join Us

Competitive salary performancebased bonuses.

Opportunity to shape the strategic direction of a leading ERP innovator.

Access to cuttingedge tools and professional development programs.