Program Manager - Patient Support Program

Position Overview

The candidate will be responsible for the flawless execution of the project. The Program Manager will manage day to day activities provide project guidance support monitor the project progress and ensure the completion of the milestones as per the defined timelines. The Program Manager will also be responsible for regular communication with the client as well as identifying key issues gaps and creating corresponding action plans and corrective measures.

Key responsibilities

• Onboarding of the new care coaches/Patient support specialists as replacement with assurance of the receipt of initial Project specific training and refresher when needed.
• Regular checks of the planned activities versus completed to identify gaps.
• Monthly quality checks to calls
• Ensure the availability of the completed signed & dated informed consent forms.
• Highlight any gaps with the care coach/PSS & understanding root cause corrective & preventive action plan should be created in case of repeated issues. (CAPA creation will be based on the severity & frequency of identified issues)
• Attending calls with Care Coaches as an observer.
• Review of the Adverse event reporting forms to ensure the following:
  • Form completion & accuracy
  • Information matching with the primary source (if any)
  • Reporting within the specified timelines (24 hours) or as specified by PV client team.
• Tracking of the reported adverse event on the patients tracking sheet.
• Perform regular Adverse event reconciliation ahead of sharing with client.
• Submit Monthly Performance Report to Client within the agreed timelines.
• Ensure project specific files including but not limited to (Consents Courier invoices Stock Receiving forms Training attendance sheet) are maintained throughout the project life cycle quarterly checks of files completion and updates.
• Ensure regular tracking of projects Pass-through expenses.
• Send quarterly report with the passthrough cost expenses.
• Identifies emerging issues/risks and their implications and propose solutions.
• Manages staff involved in call center care coaches and admins.
• Reports on progress towards business objectives and discuss future directions.
• Establish the program framework and implementation process with clear timelines and deliverables.
• Ensure the development and timely delivery of monthly program status reports.
• Cross-functional collaboration with internal functions as per program needs and requirements.
• Assesses project risks and specifies contingencies.

Skills & Experience required

• Experience in the pharmaceutical market access industry.
• Strong understanding of patient affordability programs in the life science industry.
• Excellent knowledge of the regulatory bodies structure function and requirements in Egypt
• Excellent knowledge of the insurance and reimbursement sector in Egypt.
• Strong customer service attitude.
• Demonstrates competent project management skills with proven time management and personal organizational skills.
• Ability to manage multiple programs in a timely and efficient manner.
• Good team-based interpersonal skills but also an ability to work independently.
• Energetic dynamic and self-driven individual with excellent communication presentation and interpersonal skills communicating well with patients HCPs NGOs and regulatory authorities.

Qualifications & Other requirements

In addition to the skills and experience above candidates will have:

Strong academic track record including minimum of a bachelors degree in life sciences or equivalent (a Masters degree is valued but is not essential).

• Fluency in English/Arabic.
• Advanced MS Office skills.

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