IT Specialist

About the Role 

Were searching for a friendly energetic IT Help Desk intern to join us at our Cairo location. Here youll be the go-to person for teammates dealing with daily tech hiccupsfixing issues answering questions and helping things run smoothly. If you like solving problems meeting new people and youre eager to jump into IT support as your first step we want to hear from you.

What you will do (responsibilities)

• Youll be the main tech person on the floor. Fix daily hardware and software problems on computers phones and printers.
• When remote fixes dont work you jump in to help people face-to-face. Your job is to keep things running smoothly and try to close tickets the same day.
• Youll also set up machines get new hires online with the right access and run basic network cables.
• If there are system upgrades or we have unexpected outages youll work with the global network and engineering teams. Youll help them find problems on-site.
• Keep a good record of all our tech gear and hardware. Make sure everything follows our security rules and company guidelines for keeping info safe.

Qualifications :

• Were looking for someone with 0-2 years in IT help desk or tech support. Fresh grads with an internship and solid tech background are totally welcome.
• A degree in Computer Science IT or something similar works but honestly hands-on experience and a knack for fixing computers counts too.
• You should know Windows OS Active Directory and basic networking stuff  cables routers IP addresses. Certifications like CompTIA A Network CCNA or Microsoft Fundamentals are a bonus but a real willingness to learn on the job is even better.
• Good English and Arabic communication is key; you need to explain tech issues to people who dont know tech.
• A positive attitude and staying calm under pressure are important plus being a team player with integrity.
•  Youll also need to be okay with rotating shifts including weekends because our site runs 24/7.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time