GDS Expert Client Support

• Research build and price air itineraries in GDS  accurately and with same-day turnaround
• Treat every air request as a sales conversation: articulate Kensington Airs value (24/7 service expertise seamless coordination with the tour) and address price objections confidently
• Identify and act on upsell opportunities (cabin class added segments) within policy and pursue every requested segment including lower-commission ones
• Issue tickets and perform full quality control fare ticket invoice seat assignments and special requests on every booking
• Process refunds exchanges and reissues accurately and in line with standard procedure
• Monitor assigned bookings daily for airline schedule changes assess real impact on the clients trip and resolve issues calmly and quickly
• Partner closely with Destination Experts so air bookings align seamlessly with each clients land/tour/cruise itinerary
• Manage phone Teams email and CRM channels within a 2-hour Service Level Agreement prioritizing urgent and time-sensitive requests
• Keep bookings and files airtight accurate timely documentation in TMT internal trackers and Excel reports
• Stay current on airline rules routes and regulations affecting ticketing and flag ADX/system errors to IT for resolution

Qualifications :

• GDS ticketing experience (ADX and/or Sabre)
• Airline fare and contract knowledge (published net and contract fares)
• Oral and written English fluency
• Proven ability to identify and communicate upsell opportunities in a consultative manner
• Strong attention to detail and quality control mindset with demonstrated accuracy in multi-step ticketing processes
• Excellent customer service skills with the ability to handle objections and resolve issues calmly under pressure
• Proficiency in managing multiple communication channels (phone email Teams CRM systems) simultaneously
• Experience with travel industry systems booking platforms and documentation standards (TMT Excel or similar tools)

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time