Developer - Zoho Cairo

Alnafitha IT is a leading independent provider of ITservices and solutions in Saudi Arabia founded in 1993.

As a fully Saudiowned company we have establishedourselvesfrom a startup business toa market leader offering acomprehensive range of IT solutions tailored to meet the unique requirements ofour clients.

Our expertise spans across various domains includingMicrosoft AWS ManageEngine and Zoho Solutions ensuring that we deliverstrategic IT solutions that drive digital transformation and operationalexcellenceto our clients.

With over 30 years of experience Alnafitha IT hassuccessfully completed more than 4000 projects serving over 3000 satisfiedcustomers and collaborating with 65 partners.

Our commitment to excellence is evident in ourcustomercentric approach which emphasizes engagement collaboration and arelentless pursuit of quality in every interaction

Our vision is to be the Kingdoms most customercentricprovider for digital transformation and consultation fostering innovation andexcellence in all our solutions. We are dedicated to optimizing operationalefficiency and ensuring effective resource utilization to enhance customersatisfaction and profitability

At Alnafitha IT we believe in empowering our employees andnurturing their growth which is essential for driving leadership in technologyand customer satisfaction. As we continue to expand our presence in the ITlandscape we remain committed to delivering cuttingedge solutions that notonly meet but exceed our clients expectations.

• Should act as presales consultant for all customer experience portfolio specifically Zoho Solutions: (Zoho CRM Zoho Finance Zoho People and Zoho One).
  
• Direct or through a team; prepare the technical responses to RFPs and other documents as required.
  
• Develop business requirements specifications process flows application design application configuration testing and deployment specifically for Zoho solutions.
  
• Build industryspecific CRM solutions.
  
• Expand Zoho CRMs features by creating powerful extensions that integrate with thirdparty apps or enable intelligent workflows.
  
• Create custom apps on Zoho Creator and streamline any business process.
  
• Connect Zoho services with other applications using REST APIs.
  
• Complete the configuration for user stories within Zoho using native features and/or customization.
  
• Integrate with other solutions using products API or readymade integration tools to meet customers requirements.
  
• Design and develop custom solutions on Zoho platform to meet different business requirements based on market needs.
  
• Focus on quality and test all changes in a sandbox prior to deployment to production.
  
• Provide the required support/troubleshooting to end user and escalate applications errors to vendor development team.
  
• Deliver directly and indirectly product and service training and workshops to increase sales marketing and service delivery awareness and understanding for the assigned portfolio. This may include onboarding for new team members that will engage at any of the mentioned functions.
  
• Content Creation: Help define new technical and market content such as white papers technical concept notes product plans competitive battle cards product videos blog posts market analyses and any other material that enable/support our customers and other teams in Marketing Sales and Services departments.
  

• Programming skills (Zohos Deluge language experience is a plus)
  
• Understanding of sales marketing accounting and HR processes is a must.
  
• Must be passionate about technology and creating great customer experiences.
  
• Ability to influence and drive results in a complex technical and business environment including ability to communicate and influence various internal stakeholders and across functions (such as marketing sales services customer success and finance).
  
• Ability to contribute consistently and positively in a highpaced fastchanging and sometimes unpredictable work environment.
  
• Articulate verbal communication professional business writing and presentation skills
  

• High sense of responsibility and ownership acting like owner in what you do.
  
• Exceptional communication and presentation skills.
  
• Being able to work on your own or in a team.
  
• Being able to work to tight deadlines.
  
• Ability to maintain composure during stressful situation.
  
• Handling many tasks & responsibilities.
  
• Fluent in Arabic and English.