وظائف Contact Center في International

Role: Agentic AI Engineer Location: Dallas TX Duration : Long term contract Role Overview We are seeking an experienced Agentic AI Engineer with strong expertise in Natural Language Models (NLM) and bot development for Contact Center solutions. The ideal candidate will have hands-on experience b...

JOB SPECIFICATIONS Qualification: / B.E / Graduation in any specialization Years of experience: 8 years of Experience in Bachelors degree in Information Technology Computer Science or related field 8 years of experience in Cisco Contact Center techno...

Role Name: NICE - CXone Architect/Consultant Location: Fort Mill SC 100% Remote JOB DESCRIPTION: Core Responsibilities Design Development o Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies o Build and automate call center workflo...

The Position:As TSM / AM your role is to act as the coach mentor and motivator for your team.You will be accountable for achieving the operational quality and performance targets of your team.The Responsibilities of the Role: Manage supervise and lead a team of Technical Support Executives to meet t...

As a Manager Contact Center youll lead operations that keep our customers connected and satisfied. Youll oversee vendor and BPO relationships ensuring our contact center runs smoothly and meets ambitious targets. Your focus on process improvements and cross-functional collaboration will drive result...

We are looking for a Senior Java Developer to join our voice/contact center engineering team and help develop support and continuously improve cloud-based IVR applications. The Developer will work with project teams third-party suppliers internal IT teams and business partners to develop support and...

At AbbVie we are committed to helping people live healthier lives by advancing innovative solutions that make a meaningful impact. As an Associate Director IT Commercial Aesthetics Customer Operations you will lead technology enablement for Customer Operations within the Aesthetics business partneri...

This role requires a technically skilled professional with 2 years of experience in CCaaS and cloud-based contact center environments. The position focuses on monitoring troubleshooting and ensuring platform reliability using tools like Splunk and Zabbix. Candidates with strong hands-on experience w...

We are looking for a Full Stack Developer to build agent-facing desktop applications and backend services for contact center operations. This role involves developing real-time call handling interfaces integrating voice authentication and fraud detection systems and building scalable cloud-native ap...

We are looking for an Amazon Connect Integration Consultant with experience in AWS and contact center technologies. The role involves designing and managing integrations for Amazon Connect building scalable APIs and collaborating with cross-functional teams to deliver seamless backend-to-UI function...

We are seeking a Full Stack Developer to build a configurable UI-driven self-service platform for contact center operations on top of Amazon Connect. The platform enables business users to manage call routing queues and outbound campaigns without requiring code changes or developer intervention. The...

As a Team Support Specialist at SIXT you will play a key role in driving performance service quality and team engagement within our Customer Experience operations. Acting as a frontline leader you will support and develop a team of contact center agents while ensuring a high standard of customer ser...

As a Specialist Workforce Planning youll dive into data that shapes how our teams operate and succeed. Youll analyze trends generate insightful reports and support forecasting activities that keep our operations running smoothly. Your analytical mindset will help identify patterns that drive smarter...

Job SummaryAs the Head of Rider Experience & Service Excellence you will be the primary advocate for the rider within the Service Operations ecosystem. Your mission is to minimize the need for support by identifying and fixing root causes of rider friction. You will bridge the gap between Logistics...

Buscamos un/a Líder de Experiencia Posventa con mentalidad fintech para transformar la experiencia del cliente en el banco! Este rol será responsable de diagnosticar fricciones priorizar y ejecutar planes de mejora en journeys posventa (PQRS reclamaciones devoluciones ajustes soporte retención post-...

The Chief Experience Officer is responsible for leading and transforming the overall experience strategy for customers employees and stakeholders across the organization. The CXO ensures seamless engaging and consistent experiences across all channels and touchpoints by aligning people processes tec...

The Chief Experience Officer is responsible for leading and transforming the overall experience strategy for customers employees and stakeholders across the organization. The CXO ensures seamless engaging and consistent experiences across all channels and touchpoints by aligning people processes tec...

The Chief Experience Officer is responsible for leading and transforming the overall experience strategy for customers employees and stakeholders across the organization. The CXO ensures seamless engaging and consistent experiences across all channels and touchpoints by aligning people processes tec...

The Chief Experience Officer is responsible for leading and transforming the overall experience strategy for customers employees and stakeholders across the organization. The CXO ensures seamless engaging and consistent experiences across all channels and touchpoints by aligning people processes tec...

The Chief Experience Officer is responsible for leading and transforming the overall experience strategy for customers employees and stakeholders across the organization. The CXO ensures seamless engaging and consistent experiences across all channels and touchpoints by aligning people processes tec...