Technical Engagement Manager
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Job Summary
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.
Role Overview
Serve as the customer-facing delivery and governance lead for Google Engineer business engagements. Connect technical teams customers partners and leadership so that cloud and AI services are delivered against clear outcomes service levels risks and improvement commitments.
Position Objective
Own the engagement rhythm around Google-oriented engineering services: understand customer objectives coordinate delivery across technical teams manage service performance and ensure that issues risks dependencies and decisions receive timely attention. The role is not expected to replace the solution architect or engineering lead; it ensures that technical delivery is aligned visible and accountable.
Key Responsibilities
Customer and Stakeholder Engagement
Act as a trusted point of contact for assigned customers and Google-aligned technical stakeholders.
Understand business priorities service expectations delivery milestones and success measures for cloud and AI engineering engagements.
Facilitate operational reviews steering meetings service governance forums and executive stakeholder discussions.
Translate customer concerns into clear actions for solution architects AI engineers cloud engineers and support teams.
Service Performance and Delivery Governance
Define monitor and report service-level agreements KPIs engineering delivery metrics quality indicators and customer commitments.
Coordinate delivery plans dependencies milestones change requests acceptance criteria and operational handover.
Maintain accurate dashboards and executive reporting covering progress service health risks issues actions and decisions.
Drive accountability across distributed NTT DATA teams customers technology partners and vendors.
Incident Risk and Escalation Management
Coordinate major incident communications escalation paths customer updates post-incident reviews and remediation tracking.
Identify risks related to reliability security capacity scope dependencies access compliance and delivery readiness.
Ensure that corrective and preventive actions have owners due dates evidence and clear closure criteria.
Support transition release change and service-readiness activities for Google Cloud and AI workloads.
Partner Coordination and Continuous Improvement
Coordinate with Google Cloud specialists technology partners vendors and customer engineering organizations when required by the engagement.
Track partner performance and contractual obligations without compromising customer service or delivery transparency.
Identify improvements in governance operating procedures automation reporting service quality and customer experience.
Promote practical adoption of ITIL Agile delivery cloud operating models and disciplined documentation.
Essential Qualifications
The role requires a customer-facing technology professional who can manage governance while understanding the engineering context behind cloud and AI services:
Bachelors degree in Information Technology Computer Science Engineering Business Administration or a related discipline.
At least 5 years of experience in technical account management service delivery management technical engagement management program coordination or a comparable customer-facing technology role.
Proven experience managing SLAs KPIs operational reporting service governance escalations and improvement plans.
Experience coordinating cloud infrastructure application data AI or managed-service delivery across multiple technical teams.
Working understanding of Google Cloud delivery concepts including cloud operations AI/ML platforms reliability security and production support.
Strong stakeholder management facilitation written communication presentation analytical and problem-solving skills.
Ability to work with international teams and communicate professionally in English with customers and technical stakeholders.
Ability to manage multiple priorities maintain accurate action tracking and escalate issues with evidence and recommended next steps.
Preferred Qualifications
ITIL Foundation or higher PMP PRINCE2 Scrum Agile or comparable certification.
Google Cloud certification or practical experience with Google Cloud managed services and AI delivery programs.
Experience with ServiceNow Jira Confluence BMC Remedy or comparable service and delivery management platforms.
Experience supporting APAC clients or multinational organizations; English language proficiency is highly desirable.
Experience with managed services cloud migration AI transformation or enterprise platform modernization.
Success Measures
SLA KPI milestone and reporting commitments are tracked accurately and escalated early when at risk.
Customer issues and major incidents receive timely communication coordinated resolution and documented preventive action.
Risks dependencies and decisions remain visible with accountable owners and evidence-based status.
Customer satisfaction and service quality improve through measurable governance and continuous-improvement initiatives.
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About NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with
unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity please contact us.
Required Experience:
IC
About Company
NTT drives innovation globally with human-centered technology, creating a connected future for people and communities.
