Business Systems Analyst (CRMLow-Code)

SmartDev is building a dedicated Creatio practice to deliver enterprise CRM programmes for banks and other regulated institutions. We are hiring systems analysts who will work as no-code configurators - and we fund your Creatio Academy certification to get you there.

This is not a role where you write a specification and hand it to a developer. You build the working system yourself inside the platform: sections and objects reference data business processes in the BPMN designer dynamic cases Freedom UI screens access rights and dashboards. You demo what you built to the client directly. On a low-code programme analysts deliver the majority of the functionality and the development team is reserved for the problems that genuinely need code.

• Configure sections objects reference data and the product catalogue for retail corporate Islamic and private banking business lines.
• Design and build end-to-end business processes in the BPMN designer plus dynamic case flows for leads referrals and opportunities.
• Build Freedom UI screens forms dashboards and reports that relationship managers actually want to use.
• Configure roles organizational structure record- and field-level access rights - a first-class discipline in a banking context not a checkbox.
• Take part in fit-gap workshops: capture requirements from business SMEs translate them into use cases and flag where the product already solves the problem.
• Build proof-of-concept screens and demos for client gates and presales.
• Write and maintain the configuration documentation and support SIT and UAT on what you built.
• Work with the solution architect and developers on the boundary between configuration and custom development.

Qualifications :

• 35 years as a systems or business analyst on enterprise system implementations (CRM ERP BPM ECM). Implementation experience specifically not support not data analytics.
• BPMN at design level not reading level. You can model an end-to-end process with gateways parallel branches timers and escalation and explain why you modelled it that way.
• Relational data modelling fundamentals: tables one-to-many and many-to-many relationships lookups normalisation.
• Hands-on configuration experience on any low-code CRM or BPM platform (Creatio Salesforce Microsoft Dynamics 365 Pega ServiceNow Camunda Appian Mendix Bitrix24 Odoo 1C or similar)
• Experience configuring role models and access rights.
• Direct client-facing experience: running workshops demoing your work capturing and confirming requirements.
• Technical literacy without needing to be a developer: you can read a SQL query understand REST APIs and JSON and check a log.
• English at B2 or above

Nice to have

• Creatio experience or Creatio Academy certification.
• Banking or financial services domain knowledge.
• Experience at a systems integrator delivering to corporate clients.
• QA background on implementation projects process knowledge from the testing side transfers well.
• UX sensibility for business applications: you care whether the screen you built is usable not just complete.
• Bilingual or RTL interface experience.

Additional Information :

What we offer

• Fully funded Creatio Academy certification (No-Code Analyst plus Freedom UI and mobile workshops)
• A founding seat in a new practice: you help set how it works rather than inherit someone elses standards.
• An international enterprise banking programme as your first project with direct client exposure from the start.
• A clear growth path no-code configurator to senior analyst to low-code solution architect with the certification track to support it.
• Competitive compensation hybrid working and a senior engineering organisation with regulated-industry delivery credentials (SOC 2 Type II ISO 27001 PCI-DSS).

Benefits

• International working environment with AI-driven strategic direction.
• 20 days of annual leave Hybrid working mode.
• Premium healthcare package with PVI and comprehensive annual health check-ups
• Competitive salary & 13th salary bonus
• Lunch allowance to fuel your productivity.
• Engaging company culture with fun activities
• Global collaboration Work with both Vietnamese and international colleagues.

Remote Work :

No

Employment Type :

Full-time