Workplace IT Solutions Engineer (Onsite)

Under general supervision provide remote third-tier AV support for the conference room fleet design AV systems and consult with various BUs to enforce IQVIA hardware and installation standards. This role requires the candidate to provide IT support to local and remote offices. Candidate will be required to provide white glove support as needed.

Essential Functions
Recreate issues to resolve operating difficulties and recommend system modifications to reduce problems
Responsible for meeting specified service level standards.
Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
Delegate IT support tasks provide training and advice to more junior team members.
Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
Adhere to established policies procedures and standards and ensure conformance with information systems goals and procedures
Participate on global and regional project teams.
Maintain a thorough working knowledge of the day-to-day operating environment available tools and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
Provide creative effective solutions and recommend procedures and resources to enhance efficiency productivity and end user satisfaction
May be asked to lead small projects and deliver quality results
Provide training to end-users when indicated.
Provide guidance to less experienced Local Office IT staff in areas such as problem resolution communication etc.
Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
Maybe required to run specific reports for upper management

May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

Perform other duties as required.

Configures installs maintains and upgrades AV and IT hardware and software.
Administers and maintains security of operating systems
Restores files or systems by designing writing and implementing back-up procedures
Provides operational support for the organizations information systems and peripheral equipment such as application servers database servers web servers desktops printers and storage devices
Performs recovery procedures scheduling and back-ups and monitors batch processes

Qualifications
Bachelors Degree in Computer Science or related field
5 years experience in enterprise audio and visual systems
Working knowledge of Microsoft 365 workstation and networking technologies. Intermediate
Working knowledge of industry standards with regards to AV systems and network administration. Intermediate
Possess excellent verbal and written communication skills. Advanced
Ability to establish and maintain effective working relationships with coworkers managers and clients. Advanced
Project management exposure. Intermediate

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.