Workplace Experience Coordinator

The ideal candidate will have experience in facilities coordination workplace operations hospitality or security along with excellent communication skills and a passion for delivering exceptional customer service.

Front Desk & Lobby Operations

• Serve as the primary point of contact for employees guests and vendors providing a professional and welcoming experience.

• Respond promptly to inquiries through Slack email and in-person interactions.

• Provide information directions and assistance regarding campus services amenities and activities.

• Manage employee and visitor badging registration and access procedures in accordance with site security requirements.

• Maintain a professional organized and welcoming lobby and reception environment.

Workplace & Facilities Support

• Conduct daily walkthroughs of the facility including kitchens common areas meeting rooms and workspaces to ensure cleanliness functionality and overall presentation.

• Coordinate employee moves workspace reconfigurations and workstation setup to support daily business operations.

• Monitor and maintain kitchen inventories food and beverage supplies and general workplace consumables.

• Manage purchasing receipts track expenses and maintain organized records of workplace-related purchases.

• Submit monitor and follow up on facilities service requests for maintenance repairs cleaning and other workplace needs.

• Coordinate with internal teams facilities personnel and vendors to resolve workplace concerns efficiently.

• Assist with furniture moves room setups and general workplace organization as needed.

Event Coordination & Employee Experience

• Provide logistical and operational support for on-site events including employee celebrations company meetings product launches and engagement activities.

• Assist with event preparation room configurations supply coordination and post-event cleanup.

• Ensure meeting spaces and common areas are properly prepared for scheduled activities.

• Support initiatives designed to enhance the overall employee workplace experience.

Client Relations & Service Delivery

• Maintain strong working relationships with employees client representatives vendors and facilities teams.

• Deliver exceptional customer service while maintaining a professional and solutions-oriented approach.

• Ensure daily operations align with client expectations established procedures and contractual requirements.

• Meet or exceed established Key Performance Indicators (KPIs) and service-level expectations.

• Identify opportunities to improve workplace efficiency service quality and employee satisfaction.

• Minimum of 3 years of experience in facilities coordination workplace operations hospitality front desk operations or security.

• Excellent verbal and written communication skills with a strong customer service mindset.

• Strong organizational skills and the ability to manage multiple responsibilities in a fast-paced environment.

• Experience using email Slack Microsoft Office or similar workplace communication and administrative platforms.

• Ability to coordinate with vendors employees and management while maintaining professionalism.

• Strong problem-solving skills with the ability to work independently and take initiative.

• Experience with inventory management purchase tracking or administrative support preferred.

• Ability to lift up to 50 lbs and assist with moving furniture supplies and workplace equipment as needed.

• High attention to detail and a commitment to maintaining a clean organized and welcoming workplace.