Workfront Operations Specialist
Pittsburgh, PA - USA
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Discover Impactful Work:
As an Operations Specialist you will play a key role in enabling the success of your assigned Pods and Squads by supporting day-to-day operations driving adoption of standardized processes and promoting effective use of our work management platform. You will serve as the primary point of contact for user onboarding training and operational support while helping teams adopt new capabilities improve workflows and maintain consistent ways of working.
Working closely with the Operations Strategist Operations Analyst Workflow Automation Developer and business stakeholders you will help ensure teams have the tools knowledge and support they need to work efficiently and effectively.
Location: Pittsburgh PA. Relocation assistance is NOT provided.
- Must be legally authorized to work in the United Stateswithoutsponsorship.
- Must be able to pass a comprehensive background check whichincludes a drug screening.
A Day in the Life:
- Onboard train and support users on work management processes templates and best practices.
- Create and maintain templates reports dashboards and documentation that promote operational consistency and visibility.
- Monitor and report on operational KPIs for assigned Pods and Squads providing regular updates and identifying areas requiring attention.
- Communicate and implement enterprise process governance and platform updates within assigned business teams.
- Provide first-line support for users troubleshoot operational issues and escalate system-related concerns when appropriate.
- Partner with Pods and Squads to improve workflows encourage adoption of standardized processes and support achievement of operational KPIs.
- Support onboarding of new teams by configuring templates reports dashboards and training resources.
- Evaluate new platform capabilities and provide feedback to support adoption and continuous improvement.
- Gather user feedback and collaborate with the Operations Strategist and Senior Operations Analyst to identify enhancement opportunities and improve the overall user experience.
Required Experience:
IC
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more