Workforce Specialist and Data Coordinator

JOB TITLE: Workforce Specialist and Data Coordinator

REPORTS TO: Director of Employment Services

STATUS: Full Time (37.5 hour JOB TITLE: Workforce Specialist and Data Coordinator

s/week)/ Non-Exempt

COMPENSATION: $34.00 Per Hour includes paid medical insurance paid vacation time personal days health days and holidays.

SCHEDULE: Mon-Fri;some weekday evenings will be required.

Hybrid60% onsite and 40% remote

Role Overview:

Workforce Specialist and Data Coordinator position plays a vital role in supporting the Centers Trans and LGBTQ Employment programs through providing day to day programming events and client addition the Workforce Specialist and Data Coordinator is responsible for Data Management enrollment and reporting to external position reports to the Director of Employment Services. The Centers Employment Services programs offer vocational case management job search and placement assistance and referrals services as well as retention support to participants and community partners.

ESSENTIAL RESPONSIBILITIES

Program Data Coordination:

• Maintain and support Employment Services Program administration including supporting annual program monitoring and compliance reviews and developing monthly annual and ad hoc program reports.

• Maintain client files and ensure client confidentiality for program participants.

• Maintain support and collect all programmatic data in appropriate platforms per government grant contracts. This includes data collection and entry into Microsoft Excel Google Spreadsheets Workforce Central grant reporting tools and Salesforce CRM. Track impact of programs through qualitative and quantitative reports working alongside the Director of Employment Services to adjust programmatic strategies.

• Support the coordination and completion of participant forms for two or more city grants

• Partner with employment specialists to collect demographic and impact data for every client within the Employment Services Department.

• Present impact data and program metrics per grant to Employment Services department (and Center staff as appropriate) monthly through PowerPoint and Salesforce CRM in order to track department outcomes.

• In collaboration with Employment Services team participate in long-term program planning.

Program Delivery:

• Provide individual services to program participants including intakes and assessment co-creation of Individual Employment Plans case management coaching on job search and career development and internal and external referrals as relevant.

• Assess participants occupational skills and interests as they pertain to the local job market and assist them in setting and reaching appropriate employment objectives.

• Coordinate develop and facilitate job search workshops and groups tailored specifically for trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including:

• Resume and cover letter writing;

• Completing employment applications;

• Interviewing techniques;

• Networking

• Effective workplace communication.

• Coordinate the Employment Services intake process for new clients looking for services. Responsibilities include scheduling and leading intake meetings collecting enrollment forms transitioning new clients onto active caseloads and maintaining the waitlist as necessary.

• Respond to community inquiries via phone or email screening and referring inquiries to appropriate Center staff or resources.

• Other related duties as assigned.

ESSENTIAL QUALIFICATIONS

• Cultural humility and demonstrated commitment to the transgender community; familiarity with the diversity of transgender lesbian gay bisexual and gender non-binary identities/experiences required.

• Minimum two years of experience working in workforce development and/or trauma-informed case management work.

• Familiarity with government grant contracts and grant reporting structures.

• Ability to learn new data systems including WFC reporting tool or other tools provided by government grant funding partners.

• Excellent computer skills including experience with MS Office Google Suite Zoom videoconference Salesforce CRM or similar programs. Eventbrite and online scheduling skills a plus. Experience with project management tools.

• Commitment to the mission of the San Francisco LGBT Community Center. Experience with and commitment to working in a multicultural environment.

• Strong interpersonal verbal and written communications skills and ability to maintain confidentiality.

• Detail-oriented hardworking and able to complete paperwork and tasks in a timely manner.

• Innovative approach including solution-oriented approaches to complex issues. Commitment to alternative organizational structures and leadership models that share power and decision making with team members to adapt to changing environment and priorities.

• Fluency in English required bilingual skills highly desired.

• Commitment to work with a diverse team and collaborate across different work styles including the ability to work both independently and within a team-oriented structure.

• Understanding of local SF/Bay Area community resources preferred.

WORKING CONDITIONS:

• This position is primarily office based at the Centers 1800 Market Street location. This position will work a minimum of 80% on-site. This is a hybrid position: Employees work in-office Monday through Thursday and remote on Fridays.

• Essential physical requirements

• Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to eight hours/day daily.

• Must be able to remain in a stationary position for periods of several hours daily.

• Must be able to lift to 20 pounds on an occasional basis.

• Must be able to work in a shared office space with 4 or more employees in the same office with moderate levels of noise.

Employees in this position much be able to perform these essential functions satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job.

• Hours are primarily Monday Friday with occasional need for evening or weekend work. Work schedules are negotiable within a standard 8:00 am 7:00 pm window.

• Local travel may be required for meetings or offsite events. Out of town travel is infrequent and negotiable. No car required.

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities resources and each other to achieve our vision of a stronger healthier and more equitable world for LGBT people and our allies. The Centers strategies inspire and strengthen our community by:

Fostering greater opportunities for people to thrive.

Organizing for our future.

Celebrating our history and culture.

Building resources to create a legacy for future generations.

EQUAL OPPORTUNITY

The Center is proud to be an equal opportunity employer. People of color women persons with disabilities and persons who are lesbian gay bisexual transgender or inter-sex are encouraged to apply. The Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race color religion sex age national origin marital status ethnicity religion sexual orientation gender identity and/or expression physical disability (including HIV or AIDS) medical condition perceived physical disability or veteran status or any other basis prohibited by statute.

Pursuant to SF Fair Chance Ordinance we consider qualified applicants with arrest/conviction records.

APPLICATIONS

• To Apply please visit include a Cover Letter expressing your interest and a Resume detailing your experience/qualifications