Work From Home Live Chat Support Representative

Job Title: Remote Live Chat Support Representative

Company: Horizon NJ Health

Location: Remote (Home-Based)

Employment Type: Full-Time

Salary: $32.00 - $45.00 USD per hour



Job Overview

Horizon NJ Health is seeking a dedicated and empathetic Remote Live Chat Support Representative to join our team. As a leading healthcare organisation based in New Jersey we are committed to improving access to quality healthcare for low-income individuals and families. This is an excellent opportunity to contribute to a mission-driven organisation dedicated to enhancing the health and well-being of the communities we this full-time remote role you will be the first point of contact for our members providing timely and accurate support through our live chat platform. You will play a crucial role in ensuring a positive and supportive experience for our members.



Responsibilities

• Respond promptly and professionally to member enquiries via live chat.
• Provide accurate information regarding healthcare services benefits preventive care and wellness programmes.
• Assist members with resolving issues navigating our services and answering policy-related questions.
• Escalate complex cases to the appropriate department while ensuring a seamless member experience.
• Maintain detailed and accurate records of all member interactions within our CRM system.
• Adhere to all company policies procedures and data protection regulations to ensure member confidentiality.
• Collaborate effectively with team members and other departments to achieve service excellence.
• Meet and exceed performance targets related to response times accuracy and member satisfaction.

Qualifications

• Proven experience in a customer service or support role preferably with experience in live chat communication.
• Exceptional written communication skills with a strong command of English grammar and punctuation.
• Excellent typing speed and accuracy with the ability to manage multiple chat conversations simultaneously.
• Strong problem-solving skills and the ability to think critically and remain calm under pressure.
• A high degree of empathy and a genuine passion for helping others.
• Self-motivated and disciplined with the ability to work independently in a remote environment.
• Proficiency in using standard office software and experience with CRM systems is advantageous.
• A private quiet workspace and a reliable high-speed internet connection are essential for this role.
• Experience in the healthcare or managed care industry is highly desirable but not essential.