WMS Solution Design Lead

Job Title:WMS Solution Design Lead

Job Location:Atlanta GA United States (Onsite/Hybrid)

Job Type:Full-time Permanent

Hiring Timeline: Immediate

Reporting Line:Co-Founder & COO

Travel Expectations:Up to 50% travel based on customer requirements.

Existing Vacancy: Yes

Application Deadline:Open until Filled

Salary Range: 115K 135K USD per year (negotiable)

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands retailers and 3PLs design build and scale high-performancelogisticsoperations.

We work at the intersection of strategy operations and technologywhere wesolvecomplex real-world problems across warehouse design automation order management transportation and end-to-end supply chain execution.

Our teams combine deep domainexpertisewith strong technical capability delivering outcomes through consulting systems implementation and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments partnering closely with clients and seeing your work make a tangible impact on how global commerce movesthisistheplace where your skills and judgment trulycome to life.

Role Overview:

A strategic enterprise client has given feedback that solutions delivered to date solve the immediate problem butdontproactively surface alternative approaches with clear tradeoffs. This role owns that gap: leading new customer onboarding and scale upgradeinitiatives andacting as the techno-functional lead who brings multiple solution options live demos/POCs and informed recommendations to the client rather than a single prescribed fix.

Mandate:

• Lead new customer onboarding and the scale upgrade project for the account as a techno-functional owner

• Translate client requirements (new interfaces EDIReceiving/Put-away Wave templates Picking Packing and Shipping) into multiple solution options rather than a single fix

• Present pros/cons and demos/POCs for eachoptionso the client can make an informed decision

Must Have:

• Techno-functional background in WMS (Manhattan Scale) with solution design experience

• Experience across multiple 3PL sites/facilities not just a single-site background

• Demonstrated ability to build and present POCs/demos comparing multiple solution paths

• Strong client-facing communication and presentation skills

• Experience leading WMS implementations upgrades or large enhancement programs

• Ability to conduct business process workshops and requirement-gathering sessions

• Ability to create functional specifications and design documentation

• Ability to provide effort estimations and implementation recommendations

• Ability to partner with technical teams to ensure successful solution delivery

• Ability to present proposed solutions to operational and executive stakeholders

Nice to Have:Prior experience leading new customer onboarding or scale upgrade projects; EDI or complex interface design exposure

Key Responsibilities:

• Lead new customer onboarding and scale upgrade projects for the account

• Translate client requirementsinto multiple solution options with pros/cons

• Build and present POCs/demos to support client decision-making

• Act as the primary techno-functional point of contact for new initiatives on the account

• Conduct business process workshops and requirement gathering sessions

• Support scale upgrade and modernization projects

• Create functional specifications and design documentation

• Provide effort estimations and implementation recommendations

• Partner with technical teams to ensure successful solution delivery

• Present proposed solutions to operational and executive stakeholders

What Success Looks Like in the First 90 Days:

30 Days In:

• Ramp up on the account current systems and key stakeholder relationships

60 Days:

• Lead the first new customer onboarding or scale upgrade workstream

• Deliver the first options-based solution proposal (multiple paths with pros/cons) to the client

90 Days:

• Fully own solution designand SCALE WMS implementationfor new initiatives on the account

• Demonstrate a repeatable ability to present multiple options with clear tradeoffs to the client

Key Performance Indicators (KPIs):

• Number of options-based solution proposals delivered (vs. single-fix recommendations)

• Client satisfaction/feedback on solution presentations and demos

• Time from requirement gathering to solution proposal delivery

• Onboarding/scale upgrade milestone adherence

• Quality and completeness of functional specifications and design documentation

Why Youll Love Working Here

At Fulfillment IQ we dont just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership real influence and meaningful responsibility. Whether youre leading a client relationship shaping a solution or building internal capability your decisions have a visible impact.

We operate with a high-trust high-standards culture that values clear thinking collaboration and accountability without unnecessary hierarchy or bureaucracy.

Heres what makes Fulfillment IQ a rewarding place to work:

Work That Matters
Youll help solve real operational challenges that directly impact global commerce customer experience and supply chain performance.

Career Growth That Matters
We invest in mentorship leadership development and continuous learning supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models flexible schedules and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones we recognize contribution celebrate progress and value consistency over heroics.

A Collaborative Culture
Youll work alongside experienced consultants engineers product leaders and commercial professionals who value ownership transparency and high standards.

Perks youll appreciate:

• Employee Health:Comprehensive health and dental coverage for you and your family
• Time Off:Competitive paid time off and flexible leave policies
• Retirement:Retirement savings programs and employer contributions
• Professional Growth:Dedicated learning and development budget
• Flexible Work:Remote and hybrid work options
• Perks:Equipment allowances internet reimbursements business travel coverage and employee stock options (ESOP) where applicable.
• Community Engagement:Team events meetups and company offsites

Additional Perks

• Equipment and workstation allowances
• Internet and business travel reimbursements
• Employee stock options (ESOP) where applicable
• Team events meetups and company offsites

Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence toassistin the screening assessment and shortlisting of applications for this position including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process contact

Accommodations:

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code accommodations are available on request at any stage of recruitment and assessment. Contact and we will work with you to meet your needs.

Candidate Privacy:

Your personal information is collected and used for recruitment purposesin accordance withFIQsCandidate PrivacyNotice availablehere. This includes the use of AI-assisted screening described above. By applying you acknowledge this notice. By applying you acknowledge this notice. Questions:

Equal Opportunity:

Fulfillment IQ is a people-first company built on trust collaboration and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse inclusive and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code including race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age marital status family status or disability.

Learn More About Us

Website:

LinkedIn:Fulfillment IQ

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Required Experience:

Senior IC