Wireless Technician

Were small-town techies and Kansans at heart committed to helping our communities thrive through fast reliable internet. We didnt start broadband to build a businesswe built a business to bring broadband to Kansans. When you call us youll reach a real local person who cares. We offer an inspiring environment with meaningful work where employees are encouraged to think creatively and deliver exceptional service. As we continue to grow were looking for a Wireless Technician to join our team.

A Day in the Life of a Wireless Technician

A typical day as a Wireless Technician includes delivering wireless solutions to customers by completing residential and business installations troubleshooting connection issues and making repairs. You will handle installations and repairs independently installing drops from the service terminal to the home or business while providing a professional friendly and positive customer experience.

Location

This position will support the expansion of IdeaTek Wireless services in the Central Kansas Region.

What Youll Do

Key responsibilities include:

• Deliver end-to-end wireless solutions to residential and business customers.
• Install repair and troubleshoot customer connection issues and VOIP services independently.
• Provide an exceptional in-home and business experience by being friendly patient efficient and clearly communicating technical information regarding WTTP service gateways and WiFi.
• Install drops from the service terminal to the home or business.
• Work effectively in both underground and aerial environments including climbing ladders and operating bucket trucks.
• Demonstrate urgency accountability and follow-through on all tasks.
• Maintain a working knowledge of wireless networks and continuously expand your technical skills.

What Were Looking For

To be considered for this role youll need the following required qualifications:

• Minimum of 1 year of work experience in field-based technical role (e.g. installer electrician HVAC or other low voltage work)
• Must possess or be willing to obtain a Class A/B CDL license.
• Comfortable working outdoors in various weather conditions (hot and cold)
• Willingness to participate in an on-call rotation including nights weekends and holidays.
• Experience or ability to work in underground and aerial plants including climbing ladders and operating bucket trucks.
• Proficiency in MS Office Google Applications and collaborative software.

What Will Help You Stand Out

• Prior experience in the telecommunications industry.

Desired Attributes
Beyond qualifications these attributes set our strongest team members apart:

• Eager to learn and continuously develop your skills and knowledge.
• Self-motivated with a strong sense of urgency and the ability to see tasks through to completion.
• Capable of working independently while also contributing positively to a team.
• Possess a high level of attention to detail to ensure quality and accuracy.
• Excellent verbal and written communication skills with the ability to interact professionally.
• Thrive in a fast-paced environment with changing priorities and enjoy tackling new challenges.
• Strong troubleshooting skills with the ability to find effective solutions.

Why Join IdeaTek

IdeaTek is a growing telecommunications company dedicated to bringing fast reliable internet to underserved communities. Were a passionate team of problem-solvers who value safety teamwork and service. Some of the ways we support and invest in our employees include:

• Competitive pay
• Medical dental vision life and 401(k) with match
• Free coaching and counseling for employees and families
• Free internet service (if available) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• A culture that values results effort and integrity

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.