Wireless Internet Service Technician

Wireless Internet Service Technician

Stimulus Technologies is a turnkey technology company providing Managed IT Services and high-speed Wireless Internet through Stimulus Broadband. We are seeking a motivated Wireless Internet Service Technician to join our team in Klamath Falls OR. This hands-on position is ideal for someone who enjoys working outdoors solving technical challenges and delivering exceptional customer service.

What Youll Be Doing

As a Wireless Internet Service Technician you will be responsible for performing wireless internet installations service calls maintenance and troubleshooting for residential and business customers. This role requires a combination of technical aptitude physical capability and customer-facing professionalism.

Your daily responsibilities will include:

• Installing mounting and configuring wireless broadband equipment at customer locations.
• Carrying and transporting tools radios antennas networking equipment and installation materials to and from job sites.
• Climbing ladders rooftops towers and elevated structures to install and service wireless equipment safely.
• Performing service calls to diagnose troubleshoot repair and restore wireless internet connectivity issues.
• Configuring and programming network devices routers radios switches and customer-premise equipment.
• Assigning modifying and troubleshooting IP addresses network settings and connectivity configurations.
• Testing signal strength network performance and equipment functionality to ensure reliable service.
• Running and securing cabling while maintaining clean and professional installations.
• Documenting installation details service work performed and customer interactions.
• Educating customers on equipment operation and basic troubleshooting procedures.
• Maintaining company safety standards while working in varying weather conditions and challenging outdoor environments.

Success Profile

Successful candidates will possess:

• Strong desire to learn and grow in the telecommunications industry.
• Ability to work independently and efficiently on wireless installs and service calls.
• Comfort working outdoors in all weather conditions.
• Strong troubleshooting and problem-solving skills.
• Ability to lift 50 pounds regularly and safely carry equipment to installation locations.
• Ability to climb ladders rooftops and towers while following safety procedures.
• Strong customer service and communication skills.
• Ability to install maintain and troubleshoot Wireless Fiber and Cable equipment.
• Commitment to producing high-quality work and achieving customer satisfaction.
• Ability to work collaboratively with team members and share critical information.
• Sense of urgency and dedication to resolving customer issues quickly and professionally.

Required Skills & Qualifications

• Reliable work history demonstrating dependability and trustworthiness.
• Basic to intermediate networking knowledge including:
  • IP Addressing
  • Router Configuration
  • Network Connectivity Troubleshooting
  • Wireless Equipment Setup
• Comfortable using mobile applications tablets and field service tools.
• Ability to manage and maintain technical equipment and inventory.
• Strong communication skills with the ability to explain technical information in simple terms.
• Self-motivated and capable of working in a fast-paced environment.
• Flexibility to work modified schedules occasional after-hours service calls and on-call rotations.

Physical Requirements

• Lift and carry up to 50 pounds or more on a regular basis.
• Climb ladders rooftops towers and elevated structures safely.
• Work in outdoor environments including heat cold rain wind and varying terrain.
• Ability to stand walk bend kneel and work at heights for extended periods.

Requirements

Stimulus Technologies conducts pre-employment and random background checks along with drug alcohol and cannabis testing. Due to the nature of this position successful candidates must pass all required screenings.

A valid drivers license and acceptable driving record are required.

Required Experience:

Manager