Window Service Technician I

OverviewMaintenance Technician I is an entry level customer facing position. This position is responsible for surveying troubleshooting repairing and maintaining Window and Sliding Glass Door products. This position reports to the Service Department DUTIES AND RESPONSIBILITIESLocates sources of problems by observing windows and sliding glass doors in operation; listening for problems; using precision measuring and testing defective parts by dismantling devices; using hand and power tools; examining form and texture of changes in dimensional requirements of parts by inspecting used parts; using rules calipers micrometers and other measuring functional parts of devices and control instruments by using hand tools levels plumb bobs and equipment parts and supplies inventories by checking stock to determine inventory level; anticipating needed equipment parts and maintenance resources by using equipment and supplies as needed to accomplish job mechanical maintenance information by answering questions and mechanical maintenance reports by collecting analyzing and summarizing information and continuity among work teams by documenting and communicating actions irregularities and continuing safe and clean working environment by complying with procedures rules and duties may be assignedThis position will:Conduct service/repairs assist with warranty issues and file warranty reports with on-site assistance to help troubleshoot and repair frequent/daily use of ladders and lifting 30 and coordinate activities concerned with investigating and resolving customer reports of performance reports and documentation from customers and sales representatives and inspect malfunctioning or damaged products to determine nature and scope of review and inspection findings to determine source of problem and recommend repair replacement or other corrective high accuracy in performing service work on product per work order a communication link between the customer and the Company to help ensure that effective service is provided to the up other maintenance technicians as supervisor of any shortages in stock or of any malfunctions or damage to equipment or incoming supplies keep tools and machinery clean and maintained and is responsible for all tools assigned to truck by keeping it clean and RESPONSIBILITIESThis position has no supervisory REQUIREMENTSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability drivers license with a clean driving record1 -2 years of industry experience preferredMust speak fluent English bilingual Spanish preferredCOMPETENCIESEthical ConductProblem Solving/AnalysisTechnical CapacityAttention to detailCustomer serviceSelf-disciplineKnowledge of industry safety practicesKnowledgeable in the use of a variety of hand and power toolsGood hygiene and communication skillsLanguage Skills-The ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. The ability to print and speak simple Ability-Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized ENVIRONMENT / PHYSICAL ACTIVITYThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential be able to work flexible hours including overtime as be required to drive to other facilities and job required to stand; walk; use hands to finger handle or feel; reach with hands and arms and stoop kneel crouch or required to required to climb or balance and talk or frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 vision abilities required by this job include close vision distance vision color vision peripheral vision and depth perceptionRegularly exposed to moving mechanical parts and outside weather exposed to fumes or airborne particles and risk of electrical exposed to high precarious places and noise level in the work environment is usually moderate to loud