White Glove End User Support

You Are:

Searching for an End User Support (EUS) Engineer who will deliver high-touch 1:1 whiteglove End User Services engineering with focus on trader workflow continuity rapid restoration and professional stakeholder management.

The opportunity:

• Hybrid: In office/remote
• Provide desk side and remote white glove support with VIP prioritization.
• Triage and resolve L2/L3 incidents across trading apps AV Office Windows and Intune managed endpoints.
• Maintain high quality communications and ticket updates.
• Work with app owners infra teams and vendors as needed while maintaining ownership.
• Identify recurring issues propose fixes and contribute to service improvement.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need

7-9 years of experience

Skills:

• Trading Application Support
• AV/VC Support
• Microsoft Endpoint Management
• Azure/Entra ID Fundamentals
• Office 365 Suite
• Windows 10/11
• Mobile Device Support

Minimum requirements:

• Trader support experience in front office/high pressure environments.
• Whiteglove/concierge support for senior stakeholders and VIPs.
• Degree in Computer Science or equivalent demonstrable experience.
• User first mindset prioritizing end user experience.