WF Development

OTSI (Object Technology Solutions Inc) has an immediate opening for a WF Development Specialist 2

WF Development Specialist 2 (onsite Role)

MAJOR RESPONSIBILITES:

This role is best aligned to candidates with a workforce development learning technology and customer support background with automation and AI experience viewed as a strong advantage rather than a strict requirement.

Primary Skill Requirements (Highest Priority)

Workforce development and learning operations experience.

Customer service and end-user support in a high-volume environment.

ServiceNow or similar ticketing/request management systems.

Learning Management System (LMS) administration and support.

Experience supporting learning experience platforms (LXP) and enterprise learning technologies.

Ability to analyze recurring requests and improve operational processes.

50% customer support and request management.

Approximately 50% automation process improvement and solution development.

Support learning platforms training operations and workforce development initiatives.

Develop scalable solutions that increase efficiency and reduce repetitive manual tasks.

QUALIFICATIONS AND EXPERIENCE

Strong workforce development or learning technology background.

Demonstrated customer-facing support experience.

Comfortable working across multiple enterprise learning platforms.

Problem solver with process improvement and automation mindset.

Skills and experience are more important than specific job titles.

Candidates with extensive experience are acceptable if aligned with budget expectations.

Preferred :

Experience with other learning platforms such as Degreed and similar LMS/LXP solutions.

Application support and troubleshooting.

Knowledge of onboarding certification training or learning workflows.

Process documentation and continuous improvement.

Workday Learning experience (preferred).

Automation & AI Capabilities (Preferred)

Experience identifying opportunities to automate manual work.

Exposure to AI-powered productivity and automation tools.

Ability to build or support automated workflows that improve customer experience and reduce manual effort.

Experience with tools such as Microsoft Copilot OpenAI-based solutions or similar platforms is desirable but not required.