Wellness & Sports Attendant

Esplanade by the Islands located in Naples FL is pleased to announce an excellent career opportunity for aâFull-Time and Part-Time Wellness & Sports Attendant! We are seeking a driven individual who is eager to learn contribute and grow within a fast-paced hospitality-focused property organization. As part ofâTroon you will contribute to a global leader in golf and community management.

Position Summary

The Wellness & Sports Attendant is the front line of the member experience across our wellness campus. This is a cross-campus role: attendants rotate as a team between the pool the fitness center and the racquet sports courts rather than being assigned to a single post. The result is a consistent standard of service everywhere a member goes and a team that can flex to wherever members are that day.

This position exists because presence matters. Attendants are not stationed behind a desk waiting to be approached they stand greet anticipate and know members by name. Every interaction is an opportunity to make a member feel expected and cared for.

Service Standards
These apply in every zone every shift:

• Stand and greet. Check-in is an active personal welcome never a free-flowing pass-through.
• Learn members names routines and preferences and use them.
• Anticipate the need before its voiced: a towel a chair a water directions a court reservation.
• Keep every space guest-ready at all times. Nothing is someone elses area.
• Represent policy with warmth and consistency never with apology or improvisation.
• Escalate promptly and accurately. Attendants are empowered to solve; they are also expected to know when to hand off.
• The team studies and applies hospitality service standards at the level members would expect from a leading luxury resort brand.

Essential Responsibilities
Pool

• Greet and check in members and guests; maintain accurate guest counts per club policy
• Distribute track and collect towels according to the towel policy
• Set reset and maintain lounge chairs umbrellas and pool deck presentation throughout the day
• Monitor deck cleanliness tidiness and safety hazards; correct or report immediately
• Support pool-based programming and events including peak-period activation
• Assist members with amenity questions and direct them to other campus offerings

Fitness Center

• Greet every member entering the facility; assist with orientation to equipment
• Sanitize equipment restock towels and supplies and maintain floor presentation continuously
• Reset weights mats and accessories between uses
• Report equipment issues to the Fitness Supervisor promptly and accurately
• Support group fitness class setup breakdown and check-in
• Assist with class and appointment sign-ups through club systems

Racquet Sports (Tennis Pickleball Bocce)

• Greet players manage court check-in and support reservations through Clubhouse Online
• Maintain court presentation: nets windscreens seating water stations and debris removal
• Set up and break down for clinics mixers socials and tournaments
• Support programming including open play beginner sessions and youth activity
• Report court surface drainage or equipment concerns immediately

All Zones

• Support seasonal and signature events across the department
• Maintain supply levels and communicate needs before they run out
• Participate in team communication channels and respond to shift updates
• Complete opening mid-day and closing checklists accurately and on time
• Uphold guest access and towel policies consistently across all amenities
• Support the departments cleaning standards; presentation is everyones job

Full-Time Position

• Approximately 3240 hours per week
• Availability required for weekends holidays and evening programming
• Peak-season availability is a condition of the role: Thanksgiving Christmas through New Years and spring break
• Serves as a consistent point of continuity for members and a resource for part-time teammates
• Expected to become proficient across all three zones and cover any of them independently
• May be asked to lead shift setup train new attendants and support onboarding
• Eligible for benefits per club policy

Part-Time Position

• Approximately 1228 hours per week scheduled around peak member demand
• Availability required for at least one weekend day and select holiday periods
• Trained across all three zones with primary assignment based on schedule needs and strengths
• Ideal for candidates seeking flexible consistent seasonal or year-round hours
• Benefits eligibility per club policy

Qualifications
Required

• Genuine warmth and a service-first orientation; comfortable initiating conversation with members
• Reliability and punctuality the schedule is the commitment
• Ability to work independently across multiple locations during a single shift
• Basic technology comfort: club software tablets mobile communication apps email
• Availability that includes weekends and peak season
• CPR/AED certification or willingness to obtain within 60 days of hire

Preferred

• Prior experience in hospitality country club resort spa or fitness facility operations
• Familiarity with racquet sports group fitness or pool operations
• Experience with member or guest management software
• Interest in growth within the wellness and sports field; this role is a development pathway into fitness spa and racquet sports positions

Physical Requirements

• Standing and walking for the majority of a shift indoors and outdoors
• Working outdoors in Southwest Florida heat humidity and sun for extended periods
• Lifting and carrying up to 40 pounds (towels chairs equipment supplies)
• Bending reaching and repetitive motion associated with setup reset and cleaning tasks
• Moving between campus locations throughout a shift

What Success Looks Like
Within 90 days an attendant in this role:

• Is greeting members by name across all three zones
• Executes checklists without prompting
• Anticipates setup needs for recurring programming without being assigned
• Is trusted by teammates and members as a dependable presence on campus
• Has identified an area of the department theyd like to grow into
• Esplanade by the Islands is a Troon-managed community. We are an equal opportunity employer.

Benefits & Other Compensation:
This position includes eligibility for the following benefits subject to applicable plan terms:

• Healthcare Benefits Medical Dental and Vision coverage

• Retirement Benefits 401(k) with employer match (19 years of age and older)

• Time Off Paid time off (PTO) and leaves of absence in accordance with applicable law and eligibility criteria

• Additional Compensation Eligibility for Bonuses Commissions Service Charge Employee Meals

Eligibility for benefits and the specific terms conditions and offerings are governed by the applicable plan of documents and company policies which may be amended at the Companys discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential communities.âWith more than 900 locations in 45 states and 27 countries Troon is a leading employer in hospitality.âGuided by values that emphasize being infectiously energetic consciously kind and humbly prosperousâTroon offers professionals the opportunity to grow and succeed within a globally respected organization.âLearn more atâ.â

Required Experience:

IC