Wellness Concierge
Wesley Chapel, FL - USA
Job Summary
Essential Job Functions:
Pool Responsibilities:
- Greet and orient members and guests upon arrival to the pool area with a warm and professional demeanor.
- Check member IDs and ensure the accurate number of guests (if applicable).
- Enforce pool rules and regulations as posted including but not limited to: no chair saving dress code adherence no glass or alcohol in the pool and use of swim diapers for infants.
- Ensure the pool deck is clean and orderly at the beginning of each shift:
o Align lounge chairs neatly
o Open umbrellas and inspect for safety/condition
o Restock towels
o Restock bathroom items (as needed)
o Empty trash cans (as needed) - Assist members with relocating umbrellas or lounge chairs as needed.
- Help F&B team clear used dishes and cups to maintain a tidy environment.
- Report maintenance safety or guest concerns promptly to Maintenance Technician and the Resort Manager promptly.
- Promote a positive and respectful atmosphere among all guests and team members.
- Oversee daily laundering of towels used in the pool spa and gym areas.
- Ensure fresh towels are stocked throughout the day in designated areas.
- Monitor and manage towel inventory reporting shortages or supply needs.
- Wipe down and sanitize tables lounge furniture and high-touch surfaces regularly.
- Straighten and reposition pool gym and spa furniture to ensure an orderly presentation.
- Empty trash and recycling receptacles as needed and ensure cleanliness of common areas.
- Assist in setup and breakdown of community activities or events as directed.
- High school diploma or equivalent preferred.
- Prior customer service hospitality or wellness facility experience a plus.
- Strong interpersonal and communication skills.
- Ability to work outdoors in varying weather conditions.
- Physically able to lift bend reach and stand for extended periods.
- Reliable detail-oriented and proactive in identifying guest or facility needs.
- Must be available to work flexible hours including weekends and holidays.
- Guest-focused service mindset
- Team collaboration
- Accountability and initiative
- Cleanliness and safety awareness
- Adaptability in a dynamic work environment
- Healthcare Benefits Medical (if determined by the ACA measurement)
- Retirement Benefits 401(k) with employer match (19 years of age and older)
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more