Weekend Concierge

At Better Living we believe every stage of life should be filled with purpose dignity and joy.

Were not just a senior living management companywere a team driven by compassion grounded in hospitality and committed to doing whats right for residents families and staff. Our communities are built on meaningful connections personalized support and everyday moments that matter.

This is senior living only better.

Benefits:

• Compensation: $15
• Health dental and vision insurance
• Paid time off and holidays
• 401 (K) matching
• Professional development opportunities
• Employee assistance programs

Weekend Concierge (Part-Time)

Position Title: Weekend Concierge
Department: Administration
Status: Part-Time Non-Exempt
Reports To: Executive Director or Designee

Position Summary

The Weekend Concierge serves as the first point of contact for residents family members visitors vendors and team members. This position is responsible for providing exceptional customer service while managing incoming phone calls greeting visitors monitoring building access and assisting with administrative and clerical duties as needed. The Concierge helps create a warm welcoming and secure environment for residents and guests during weekend hours.

Essential Responsibilities

Customer Service & Reception

• Greet residents families visitors and vendors in a professional and friendly manner.
• Answer and direct incoming telephone calls promptly and courteously.
• Provide information and assistance to residents families and visitors.
• Maintain a welcoming and positive presence at the front desk.

Building Access & Security

• Monitor front entrance activity and building access throughout the shift.
• Ensure visitors sign in according to community procedures.
• Confirm visitor authorization when necessary and notify staff of arrivals.
• Observe and report unusual activity safety concerns or emergencies to appropriate team members.

Administrative Support

• Assist with receiving and distributing mail packages and deliveries.
• Maintain visitor logs and other required records.
• Support administrative staff with clerical tasks as assigned.
• Assist with community communications and resident inquiries.

Resident Relations

• Foster positive relationships with residents and families.
• Respond to resident requests and direct concerns to the appropriate department.
• Promote a culture of hospitality respect and service excellence.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service receptionist hospitality or administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient with basic computer applications including email and Microsoft Office.
• Friendly professional and dependable demeanor.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Physical Requirements

• Ability to sit stand walk and move throughout the community during the shift.
• Ability to use office equipment including computers phones printers and copiers.
• Ability to occasionally lift up to 20 pounds.

Core Values

• Demonstrate compassion respect and professionalism in all interactions.
• Support the mission and values of Better Living.
• Promote resident dignity independence and quality of life.
• Maintain a safe welcoming and inclusive environment for residents families and team members.

Schedule: Part-time weekend hours including Saturdays Sundays and holidays as assigned.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.