Web Operations Manager, Amazon Leo, Amazon Leo

Amazon Leo is Amazons low Earth orbit satellite network. Our mission is to deliver fast reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses schools hospitals and government agencies Amazon Leo will serve communities and organizations operating in places without dependable internet access.

We are seeking a Web Content Operations Manager to lead website content operations for our North America (NA) markets. This role serves as the central publishing authority for owning the end-to-end content lifecycle from intake through go-live including quality assurance technical SEO validation and production publishing. You will manage the publishing workflow triage incoming requests coordinate resources and serve as the final sign-off authority for all EN-US web content going live on .


Key job responsibilities
Publishing Operations & Quality Assurance
Perform QA and UAT using the Ops checklist including Technical SEO leveraging CMS expertise (preferably AEM) to validate content in staging across all browsers and devices
Publish content from staging to production scheduling go-live dates aligned with requestor timelines
Confirm changes and functionality on the live website post-publish; provide screenshot confirmation in Approvals tickets
Identify and escalate critical red flags (Legal risk PR risk financial risk loss of customer trust) vs. non-critical stylistic feedback for fast-follow scheduling

Intake Resource Management & Workflow Coordination
Triage and intake Approvals tickets assign resources (builders designers) and manage workback schedules
Manage sprint/workback schedules JIRA tickets and Slack channel communications (#vml-leo-website)
Drive process improvements and automation opportunities within the web content publishing pipeline
Mentor and provide guidance to Web Content Specialists across US and ROW regions
I
nternational Localization & Translation Oversight
Note: This role oversees localization updates within the CMSbuilding translated content into AEM pages and conducting QA on localized builds. Requesting localized content from translation teams and routing content for stakeholder approvals remains the responsibility of the Requestor/PMM.
Oversee the EN-ROW (English - Rest of World) localization publishing workflow: receive approved translated copy docs from the St build localized content into AEM pages and conduct QA on all localized builds
Partner with Stakeholders and Translation agencies to ensure translated copy docs are delivered on schedule and ready for CMS integration
Develop and maintain Ops checklists QA documentation and publishing SOPs for regional markets

Cross-Functional Stakeholder Alignment
Coordinate with Product Marketing Product UX Brand Tax Legal and Regional Go-to-Market teams to ensure content accuracy and compliance
Establish and maintain strong working relationships with technical and non-technical partners; demonstrate executive presence in meetings with ability to influence and drive decisions
Proactively identify and resolve conflicts between competing priorities; escalate issues with clear data-backed recommendations


Export Control Requirement:

Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.

- 4 years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation macros charts and pivot tables)
- Experience using Microsoft Excel to manipulate and analyze data
- Experience building executing and scaling cross-functional programs or marketing campaigns from concept to completion
- Experience producing marketing promotional material for Owned & Operated channels
- Experience in brand identity and voice development
- Experience creating brand marketing content

- Experience using customer research hard data and metrics to back up assumptions generate forecasts and assess the efficacy of marketing programs
- Experience utilizing systems and tools involving email web analytics and CRM (Marketo Tableau Salesforce etc.) for targeting segmentation reporting for demand generation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA BELLEVUE - 82700.00 - 141100.00 USD annually