Web Developer & Technology Systems Manager
Fresno, CA - USA
Job Summary
- Serve as the companys primary in-house web developer with strong proficiency in WordPress development administration and ongoing maintenance including themes plugins updates performance optimization security and troubleshooting.
- Develop maintain and enhance company websites community websites landing pages and other web-based applications with primary responsibility for WordPress-based sites.
- Perform both front-end and back-end web development and ongoing maintenance.
- Develop and maintain server-side functionality databases APIs and integrations required by company websites and digital applications.
- Write modify test and troubleshoot website code and functionality.
- Maintain back-end systems to ensure reliability performance security and scalability.
- Manage website hosting environments domains DNS SSL certificates databases and related web infrastructure.
- Troubleshoot website errors broken functionality integration failures and compatibility issues.
- Monitor and improve website speed uptime security accessibility and mobile responsiveness.
- Implement and maintain forms lead-capture tools tracking technologies and integrations with CRM and marketing platforms.
- Support technical SEO analytics conversion tracking and data collection.
- Maintain appropriate development testing deployment version-control backup and recovery procedures.
- Coordinate with Marketing on new communities promotions campaigns content updates and other digital initiatives.
- Manage outside web or technology vendors when specialized services are required while maintaining internal ownership and knowledge of company systems.
- Support the companys adoption and effective use of generative AI and other emerging AI technologies.
- Develop test and refine AI prompts for business applications across departments.
- Create reusable prompts prompt libraries templates and workflows that improve the consistency and quality of AI-generated outputs.
- Assist Marketing Sales and other departments in identifying appropriate uses for AI to improve productivity customer communications content development research and internal processes.
- Evaluate new AI tools and capabilities and make recommendations regarding their potential business value.
- Help integrate AI tools into existing digital workflows and business systems when appropriate.
- Train employees on effective AI prompting and responsible use of company-approved AI tools.
- Establish and document AI best practices including appropriate handling of confidential proprietary and customer information.
- Monitor AI tools and workflows for accuracy reliability and usefulness and continually refine prompts and processes based on results.
- Serve as the technical owner and primary internal resource for key business applications used by Sales and Marketing.
- Administer and troubleshoot HubSpot and its integrations with other company systems.
- Manage and troubleshoot Aircall including calling texting voicemail caller ID call routing user configuration queues recordings and related functionality.
- Diagnose integration issues among Aircall HubSpot RingCentral and other communications platforms.
- Ensure calls texts voicemails and customer records are being captured and associated with the correct customer prospect or sales agent.
- Configure users permissions teams telephone numbers extensions routing rules and system access.
- Identify recurring system problems and resolve root causes rather than relying on temporary workarounds.
- Work directly with software vendors when escalation is required and remain responsible for following issues through resolution.
- Evaluate whether existing applications and integrations continue to be the best solutions for the companys needs.
- Serve as the primary point of contact for internal technical issues affecting employees.
- Troubleshoot computers mobile devices printers connectivity Wi-Fi software and cloud-based applications.
- Diagnose whether problems originate with a device network application integration configuration or outside vendor.
- Set up and maintain employee accounts devices software access and permissions.
- Manage employee technology onboarding and offboarding.
- Maintain an inventory of technology equipment software licenses subscriptions and administrative credentials.
- Establish appropriate backup recovery security and access-control procedures.
- Coordinate with outside IT internet telecommunications and cybersecurity providers as necessary.
- Maintain documentation of company systems integrations configurations and troubleshooting procedures.
- Work closely with Sales and Marketing to ensure technology supports customer communication lead management and follow-up.
- Investigate issues involving dropped calls missed calls delayed ringing missing voicemails incorrect caller identification duplicate contacts and inaccurate call records.
- Ensure lead and customer information flows correctly between communication platforms and the CRM.
- Test systems from an end-user perspective before and after changes are deployed.
- Train employees on the proper use of Aircall HubSpot and other technology platforms.
- Develop straightforward user guides and procedures for commonly used systems.
- Track recurring technical issues to identify patterns and recommend permanent solutions.
- Demonstrated professional web development experience including both front-end and back-end development with strong proficiency in WordPress development and maintenance.
- Strong proficiency in WordPress HTML CSS and JavaScript including WordPress themes plugins site administration and troubleshooting plus experience with relevant server-side languages frameworks and databases.
- Experience building maintaining and troubleshooting production websites and web-based applications.
- Strong understanding of website architecture hosting databases domains DNS SSL and website security.
- Experience working with APIs webhooks and integrations between cloud-based applications.
- Practical experience using generative AI tools and AI prompting in a professional environment.
- Ability to design test and refine prompts to produce consistent useful results.
- Experience administering or supporting CRM and SaaS business platforms.
- Ability to diagnose hardware software connectivity integration and user-access problems.
- Strong troubleshooting and analytical problem-solving skills.
- Ability to communicate technical issues clearly to nontechnical employees.
- Ability to independently research problems and work with software vendors through resolution.
- Strong organizational and documentation skills.
- Experience with HubSpot.
- Experience with Aircall RingCentral or comparable cloud-based telecommunications platforms.
- Experience integrating CRM telephone/texting website and lead-management systems.
- Experience with Google Analytics Google Tag Manager and related digital marketing technologies.
- Experience implementing or integrating AI-enabled tools APIs automation or workflows.
- Familiarity with cybersecurity best practices and identity/access management.
- Experience supporting a sales and marketing organization.
- Experience in homebuilding real estate or another lead-driven business is helpful but not required.
Required Experience:
Manager
About Company
Granville Homes has been a trusted partner in the Fresno community for 46 years. In addition to building quality homes with love and passion, we give back much in the way of supporting non-profits and causes that enrich the valley. When you are hired at Granville Homes, you make a c ... View more