Warranty Engineer

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Mission of the Position:

The Electrical Warranty & Customer Liaison Engineer is the primary technical authority for field performance issues related to transmission control systems and electronic components. You will bridge the gap between complex signal/software data and the OEM customer. Your goal is to diagnose electrical failures manage software bug investigations and protect the companys liability through data-driven technical defense.

Key Responsibilities:

• Electronic Root Cause: Lead the teardown and bench testing of Transmission Control Modules (TCMs) sensors solenoids and internal wiring harnesses.

• Signal Analysis: Utilize oscilloscopes and logic analyzers to identify signal noise grounding issues or intermittent circuit opens/shorts.

• Software/Calibration Review: Analyze Freeze Frame data and error logs to determine if a field issue is a hardware failure or a software calibration edge-case.

• 8D Leadership: Drive technical investigations for electrical Non-Conformance using Fishbone and 5-Why tools focusing on PCB defects solder integrity or component latch-up.

• OEM Technical Lead: Serve as the Subject Matter Expert (SME) during weekly Warranty quality meetings with the customers electrical and systems engineering teams.

• Data Presentation: Translate complex electrical waveforms and error-code logic into clear executive-level presentations that explain the Physics of Failure.

• Liability Negotiation: Defend the company against No Trouble Found (NTF) claims by proving external factors like vehicle-side wiring issues EMI (Electromagnetic Interference) or improper jump-starting.

• Portal Management: Ensure all technical responses in OEM portals (e.g. GM PRTS STLA GIMS) are linguistically precise and technically sound.

Requirements and Qualifications:

• Bachelor of Science in Electrical Engineering (BSEE) from an accredited university is required.

• 3 years of experience in automotive electronics power electronics or control systems.

• Proficiency with CAN/LIN/FlexRay communication protocols and tools (Vector CANoe/CANalyzer INCA).

• Strong understanding of circuit board (PCBA) manufacturing and common failure modes (dendrite growth thermal fatigue).

• Knowledge of ISO 26262 (Functional Safety) and IATF 16949 is a plus.

• Technical Diplomacy: Ability to explain a complex software re-flash or hardware revision to a customer without conceding unnecessary liability.

• Systemic Thinking: Understanding how the electrical system interacts with the mechanical transmission hardware (the Mechatronics perspective).

• Agility: Comfortable shifting from a Lab environment to a high-pressure customer negotiation meeting.

• SW vs. HW Identification: Accuracy in triaging failures either software-fixable or requiring a hardware change.

• Warranty Recovery: Successfully identifying OEM-side electrical issues (e.g. faulty harnesses) to redirect warranty costs away from the company.
• Response Turnaround: 100% adherence to customer timing for 8D and Initial Technical Response (ITR).

Magna Standards:

• Practice and maintain integrity while following Magnas Charter and Constitution.
• Follow Magnas Code of Conduct and Ethics and related compliance policies.
• Supports and adheres to policies procedures and operational guidelines related to established quality management system (IATF 16949).
• Drive the development of new technologies to improve quality efficiency and reduce cost.
• Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.
• Health & Safety responsibilities:
  • Understand applicable Environmental Health & Safety policies and procedures in the workplace.
  • Report unsafe conditions immediately.
  • Report injuries accidents illnesses near misses property damage immediately.
  • Follow safety rules.
  • Comply with requirements for the use or operation of machines or equipment.
  • Comply with Personal Protective Equipment (PPE) requirements.

• Create a positive work environment by demonstrating and sharing functional/technical knowledge.
• Develop and maintain a responsive and cooperative working relationship with internal and external customers.
• Treat everyone with dignity trust and respect.
• Complete additional duties and responsibilities as assigned.
• Comply with Magnas information and data protection policies.

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.

Work Environment

• Regular use of diagnostic equipment and high-voltage safety gear (if working on EV/Hybrid systems).

• Travel (10-20%) to assembly plants for vehicle-level troubleshooting and ride-and-drive diagnostics.

• Office environment.

At Magna we believe that a diverse workforce is critical to our success. Thats why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications and in consideration of job requirements regardless of in particular color ancestry religion gender origin sexual orientation age citizenship marital status disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

As part of our commitment to a fair consistent and efficient recruitment process we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

If you have any questions or concerns about this process feel free to contact our Talent Attraction team.