Warehouse Supervisor

Supervises the team ensuring flawless operational execution developing a strong and reliable team infrastructure technical expertise knowledgeable and promotable personnel while constantly driving efficiency compliance with all customs regulations and company policies profitability and growth; supporting our Vision and Mission Statement making our promise real to all our employees and customers.

Key Deliverables:

Monitor the following key metrics and support to achieve the expected results:

• People: 100% Timely Reviews and One on Ones.
• Operational Excellence: Gross and Net Performance improvement.
  • Timely RLS. Use UCE/HOLDs as required (Gross-Net Performance).
  • Daily Performance Monitoring (Net-Gross Performance).
  • Timely Warehouse Receipt (Freight Arrived to Entrada Log).
  • Timely Previo Completed (Entrada Log to Previo Completed).
  • Work order ready to load complete (WO Ready to Yard Out).
  • Outbound shipments continuous focus in reducing dwell times (FA to RLS).

Administration and Personnel Management:

• Follow the 10 Critical Success Factor and Whats expected of a Supervisor guidelines.
• Ensure that company controls policies procedures processes are understood and applied Supports Manager managing capacity by ensuring that the team is structured and organized; consider expected growth and volume spikes.
• Oversee all aspects of warehouse staffing including warehouse staffing capacity impacting the team.
• Ensure employees have a PDP as per their skills and expertise. Develop your number 2. Assist the manager in identifying talent.
• Conduct daily huddles to promote teamwork and cohesiveness in the department.
• Hold regular individual check-ins for coaching and mentoring; provide and seek feedback.
• Ensure all needs and tools required are available for the team to be successful in all areas.
• Ensure coverage of operations with staff who have the appropriate certifications.
• Oversee proper onboarding of new staff and continuous training of all employees within the team.
• Team members to complete 52-hour training per year (4.33 per month) and required training timely.
• Support all Corridor TBP Employee Satisfaction initiatives.
• Escalate issues to Operations Manager or MX Customs Manager Distribution Manager as needed.

Key Responsibilities:

Operational Excellence:

• Monitor and continuously improve service execution  according to operational milestones:
  • Reduce Dwell Times (Freight Arrived to Release Gross Performance).
  • Timely Warehouse Receipt (Freight Arrived to Entrada Logged).
  • Timely Previo Completed (Entrada Logged to Previo Started; Previo started to Previo completed).
  • Workorder Ready to Load complete (WO Ready to Loaded; Loaded to Yard Out).
• In collaboration with Operations Manager increase productivity by contributing to the implementation and optimization of systems and tools with the goal to increase SPP.
• Daily monitoring of Previo and Data Entry discrepancy report to meet expectation.
• Supervise prevent and resolve inventory over/short/damage process.
• Actively monitor gross and net performance and drive efficiency through continuous improvement in all cycle times (Timely RLS Weekly Performance Monitoring).
• Utilize reports and monitors at the required frequency to effectively manage the operation.
• Maintain highest levels of compliance with all applicable regulations by being the subject matter expert and staying updated with changes; educating staff as needed.
• Share execution results with Operations Manager weekly address concerns and communicate changes.
• Monitor and improve key District Excellence metrics.

Customers and Business Development:

• Maintain and develop relationships and business opportunities with existing customers in collaboration with account management team.
• Work with T&I and account management to make certain that customer requirements are properly documented (SOPs) understood and implemented for proper processing and invoicing by the team.
• Work with Trade Compliance manager to understand trend discrepancy root causes and implement necessary corrective actions.
• Responsible for overall Distribution/Warehouse safety.

Financial Excellence:

• Ensure compliance of all financial related policies including our credit policy.
• Supervise to ensure timely and accurate billing.
• Supervise to ensure that billing packages are timely sent (IVM).
• Review all billed not paid and paid not billed items for proper handling and closing.
• Expense Control Monitor capacity to avoid and control Over Time.
• Keep track of AR status and support with resolution as necessary.

Security Health and Safety

• Immediately report any unsafe condition or incident to the Branch Health and Safety representative.

Qualifications :

To be the most effective in this position we are looking for the following skills and experience:

• Education: Bachelors degree in foreign trade preferred or equivalent convention of education and experience.
• 2 years Supervisor experience.
• 2 years of experience with distribution and/or warehouse operations.
• 2years experience in MX Customs Brokerage preferred.
• Exhibit a leadership style that empowers coaches mentors and fosters a cohesive team environment always prioritizing employee satisfaction.
• Strong interpersonal and communication skills ability to communicate at all levels including presentations.
• Operational excellence and customer satisfaction oriented.
• Efficiency and continues improvement focus.
• Ability to relate and influence clients service providers and employees at all levels.
• Problem solving and business analytical skills.
• Good time management skills.
• Good project management skills.
• Ability to complete work within standard procedures guidelines and office policies.
• Self-driven personality.
• Strong computer skills including knowledge of all Microsoft Office applications.
• English and Spanish fluency.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time