VP, Program Administration

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Student Finance Commission

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Job Description:

OUR MISSION

The mission of the Georgia Student Finance Commission is to promote and increase access to education beyond high school for Georgians. To achieve this mission the commission administers state and lottery-funded student financial aid programs including the HOPE Scholarship and HOPE Grant and provides college planning and other educational services to more than 2 million Georgians through . The commission seeks to improve its own operations and inform policymakers and other stakeholders through analysis interpretation and publication of information using the extensive data collected in support of its programs.

WE OFFER

We offer excellent benefits including 13paid holidays 3 weeks annual 3 weeks sick leave per year health/life/disability benefits after 30 days employer 401k match medical/childcare spending account options and deferred compensation plan. Our standard business hours are Monday through Friday from 8am to 5pm. We also offer employee recognition and a great place to work!Our office is conveniently located in Tucker only 2 minutes from I-285.

DESCRIPTION

Under the general direction of the Chief Operating Officer provides leadership and oversight for the administration and operations of the agencys scholarship grant and loan programs. Ensures programs are administered accurately efficiently and in accordance with applicable laws regulations policies and program requirements.

Provides direction to Program Administration managers and staff responsible for program administration including applications originations disbursements reconciliations loan servicing customer service operations and related functions. Establishes operational priorities performance expectations procedures and quality standards.

Works collaboratively with other agency divisions to implement new programs legislative and regulatory changes operational improvements and system enhancements. Serves as a senior subject-matter resource for student aid administration and resolves complex or escalated operational programmatic and applicable constituent matters.

JOB RESPONSIBILITIES

• Provides leadership and direction for the administration of the agencys scholarship grant and loan programs.
• Directs Program Administration managers and establishes operational priorities goals and performance expectations.
• Ensures the delivery of high-quality customer service across Program Administration.
• Ensures student aid programs are administered in accordance with applicable laws regulations policies procedures and program requirements.
• Directs key program operations including applications originations disbursements reconciliations loan servicing and related functions.
• Coordinates the implementation of new programs and legislative regulatory policy and operational changes.
• Directs the development and delivery of training and technical assistance for participating high schools postsecondary institutions and other stakeholders to support accurate and consistent administration of state financial aid programs.
• Collaborates with Information Technology and other agency divisions on system enhancements process improvements and cross-functional initiatives.
• Monitors program operations performance measures quality controls and funding activity to promote accuracy efficiency accountability and program integrity.
• Resolves complex and escalated operational and programmatic issues and coordinates with participating institutions vendors and other stakeholders as appropriate.
• Develops and maintains effective procedures controls reporting mechanisms and operational standards.
• Provides leadership coaching and professional development to Program Administration personnel and promotes a collaborative accountable and customer-focused work environment.
• Supports the Chief Operating Officer in accomplishing agency operational goals and priorities.
• Performs other duties and special projects as assigned by the Chief Operating Officer.

MINIMUM QUALIFICATIONS

Bachelors degree from an accredited college or university and a minimum of ten years of progressively responsible professional experience in student financial aid student loan administration banking financial services government program administration higher education administration or a related field.

Demonstrated management experience leading professional staff and complex operational functions.

Strong analytical problem-solving organizational communication and interpersonal skills with demonstrated ability to interpret and implement laws regulations policies and program requirements.

An equivalent combination of education and relevant professional experience may be considered.

PREFERRED QUALIFICATIONS

Masters degree from an accredited college or university.

Significant management experience in student financial aid higher education administration government program administration financial services or a related field.

Deep knowledge of Georgias state financial aid programs and the operations of the Georgia Student Finance Commission.

Experience administering scholarship grant and/or student loan programs.

Knowledge of federal student financial aid programs and administration and FAFSA application.

All selected applicants may be subject to a criminal background investigation and the highest level of education indicated will be verified before final approval to begin work. Applicants have the right to challenge the contents of any criminal history record obtained for the purpose of employment with GSFC.

The Georgia Student Finance Commission is an equal opportunity employer.

Note: This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race color national origin sex religion age disability or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.