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VP, Operations

Everlywell

Job Location:

Austin, TX - USA

Monthly Salary: Not provided by the employer

Posted: 30 May 2026 (30+ days ago)

Application Deadline: 14 September 2026

Vacancies: 1 Vacancy

Job Summary

Everlywell is a digital health company pioneering the next generation of biomarker intelligencecombining AI-powered technology with human insight to deliver personalized actionable health answers. We transform complex biomarker data into life-changing insightsseamlessly integrating advanced diagnostics virtual care and patient engagement to reshape how and where health happens.

Over the past decade Everlywell has delivered close to 1 billion personalized health insights transforming care for 60 million people and powering hundreds of enterprise 2025 an estimated 1 in 94 U.S. adults received an Everlywell test solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale were breaking down barriers closing care gaps and unlocking a more connected healthcare experience that is smarter faster and more personalized.

The Vice President Operations is a senior leader responsible for building and running an integrated operations organization that delivers a consistently exceptional customer experience while driving efficiency quality and scalability. This executive will lead Customer Experience (Cx) the Project Management Office (PMO) Client Operations (Client Ops) and Print Communications (Print Comms) as a unified operations portfolio ensuring these teams are aligned high-performing and tightly connected to Everlywells strategic and financial goals.

Reporting directly to the Chief Operating Officer this leader will define and execute the operating model for day-to-day service delivery complex cross-functional initiatives and customer commitmentsbalancing experience quality and cost. They will partner with Product Engineering Clinical Commercial Marketing and Finance to ensure that programs are designed launched and scaled with operational excellence at the core.

What Youl Do:

Operations Strategy & Ownership

Own the end-to-end operations strategy and performance across Cx PMO Client Operations and Print Communications with clear goals for NPS SLAs quality and productivity.
Translate company and functional strategy into an operating plan including organizational design capability roadmap and annual plans for the operations portfolio.
Establish an AI-first automation-forward operating model that uses technology to reduce manual work improve consistency and increase leverage across teams.
Partner with Finance to build and manage budgets forecast operational capacity and ensure the organization meets cost and margin targets while protecting service levels.

Leadership of Cx PMO Client Ops & Print Comms

Lead and develop a high-performing leadership bench across Cx PMO Client Ops and Print Comms with clear charters ownership and success metrics for each team.
Own the service delivery model for all customer touchpointsfrom inbound support and issue resolution to program execution and print communicationsensuring consistent brand-aligned experiences.
Oversee the PMO as the central engine for cross functional launch of customer programs.
Ensure Client Ops tightly manages customer commitments and program success.
Lead a Print Comms team that consistently delivers high quality accurate communications in a timely and scalable manner.
Lead a Cx team that effectively represents Everlywell and its customers in its interactions with patients including inbound and outbound communications patient experience care navigation support client reporting and service operationsensuring high-quality compliant and efficient interactions across all touchpoints.
Transform Cx and the other teams through an AI-first automation-forward operating model that uses technology to reduce manual work improve consistency and increase leverage.
Ensure teams are tightly aligned to commercial commitments with clear playbooks for success.
Build and maintain an operating cadence that drives transparency accountability and rapid issue resolution across all operations functions.

Cross-Funcational Alignment and Performance

Work closely with Clinical Compliance and Legal to ensure operational processes and communications meet regulatory privacy and quality standards.
Partner with Product and Engineering to ensure tools and systems are optimized to deliver successfully for customers and their patients.
Build and maintain a robust metrics and analytics framework across Cx PMO Client Ops and Print Comms to systematically measure performance and drive improvement.
Partner with Analytics and Finance to develop tools that provide real-time visibility into operational health and its impact on revenue margin and customer outcomes.
Transform the team into an integrated technology-optimized customer and patient delivery and success engine.

People Leadership & Culture

Attract develop and retain top operational talent across all levels; ensure strong succession plans and leadership depth in Cx PMO Client Ops and Print Comms.
Build a culture grounded in clarity accountability and coaching where teams understand how their work ladders up to company goals and are empowered to propose and test improvements.
Model Everlywells values in all decisions and communications and foster an inclusive environment across team members.

What You Bring:

15 years of progressive operations leadership experience including significant time leading multi-function operations teams.
Track record of owning complex operational portfolios and delivering measurable improvements in customer experience and quality.
Experience driving cross-functional work across different departments including Product Engineering Commercial and Finance with a strong reputation as a collaborative solutions-oriented partner.
Strong quantitative and analytical orientation; comfortable using data to diagnose issues prioritize initiatives and communicate trade-offs with executives and frontline teams.

Why Everlywell:

An opportunity to lead and design an integrated operations organization that drives Everlywells next chapter of growth and profitability.
High-ownership executive role reporting to the COO with meaningful influence over how we serve consumers and patients at scale.
Competitive compensation equity and benefits.

Security Notice: Everlywell never requests fees payment or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @ or @. To ensure your application is secure always apply directly through our official careers page at may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Exec

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