VP, Client Services AI Agency

The VP Client Services is a leader within EVERSANAs AI agency service line responsible for driving growth excellence and innovation across a portfolio of pharmaceutical and biotech brands. This leader fuses Agentic AI with human expertise to reinvent how clients plan execute and optimize their commercialization and marketing efforts ensuring EVERSANAs AI agency becomes an indispensable partner across the product and patient journey. 

Key Responsibilities 

Client leadership & growth 

• Serve as strategic partner and day-to-day executive lead for a portfolio of AI-powered accounts building brand team trust and guiding adoption of the Agentic AI platform. 

• Lead development of integrated omnichannel brand and commercialization programs leveraging EVERSANAs fully integrated platform from launch through LOE ensuring measurable impact on brand performance and patient outcomes. 

• Define track and socialize account-level KPIs (satisfaction adoption retention revenue and business impact) and translate insights into actionable optimization roadmaps. 

• Partner with Business Development and Agency leadership to shape AI-led proposals lead pitches and expand the book of business through both new and organic growth. 

Operational excellence & pod leadership 

• Lead and refine scalable pod-based account structures that bring order to a new AI agency model ensuring seamless integration of strategy creative medical media analytics and technology. 

• Establish standards for client service quality and delivery for AI-powered workstreams (e.g. content generation journey orchestration next-best-action programs) balancing speed quality and risk management. 

• Oversee forecasting SOW development pricing and profitability across the portfolio proactively identifying risks and opportunities to protect and grow revenue. 

• Ensure disciplined project and workflow management across multiple brands launches and indications with clear communication timelines and governance for AI-led initiatives. 

AI transformation enablement & culture 

• Champion the EVERSANA AI agency operating model helping clients and internal teams adopt new disruptive ways of working that integrate Agentic AI into strategy creative and execution. 

• Lead change management with clients and internal teams educating stakeholders on AI use cases constraints and value while reinforcing responsible experimentation and compliance. 

• Mentor coach and develop account and pod leads building a future-ready bench of AI-literate client service talent and cultivating a culture of curiosity accountability and collaboration. 

• Collaborate closely with strategy innovation data/analytics medical and technology leaders to co-create new AI-enabled offerings playbooks and best practices. 

Thought leadership & market presence 

• Represent the AI agency in senior client forums workshops QBRs and executive business reviews articulating a clear POV on how AI is reshaping healthcare marketing and commercialization. 

• Contribute to the AI agencys external profile by participating in industry events panels and publications and by co-developing case studies and POVs that highlight AI-driven impact. 

• Partner with marketing and communications to package success stories and frameworks that scale across the EVERSANA network and broader EVERSANA platform. 

Qualifications :

• Bachelors degree required; advanced degree in business marketing communications or related field preferred. 

• Approximately 10 years of client services / account leadership experience in pharmaceutical or healthcare marketing including agency experience; AOR and launch experience strongly preferred. 

• Proven subject matter expertise in digital omnichannel and data-driven marketing with demonstrated exposure to AI-enabled solutions martech or advanced analytics. 

• Track record of leading large cross-functional teams and complex portfolios with accountability for revenue profitability and client satisfaction. 

• Demonstrated ability to lead senior client relationships navigate ambiguity and make sound timely decisions in a fast-paced high-growth environment. 

• Exceptional communication storytelling and influence skills with comfort presenting to executive audiences and representing the agency externally. 

• Strong people leadership and talent development skills including coaching feedback and culture-building across distributed teams.

Additional Information :

OUR CULTURAL BELIEFS:

Patient Minded I act with the patients best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone anywhere anytime to achieve results. 

Communication Matters I speak up to create transparent thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always InnovateI am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience other job-related qualifications/skills and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations visit  information about EVERSANAs benefits package can be found at  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process please contact us at .

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Remote Work :

No

Employment Type :

Full-time