VLT Technician

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

• Promoting a fun and exciting environment with a positive and upbeat attitude
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position
• Troubleshoot and repair all VLT machines and related equipment
• Safeguard all assigned areas
• Perform all VLT moves and conversions as directed
• Ensure that all gaming devices are in proper working order
• Exhibit a friendly helpful and courteous manner when dealing with guests and fellow team members
• Any and all duties as assigned by your Supervisor or a member of management
• Promoting a positive influence in the community and participating in company-sponsored events
• Ensuring regulatory compliance with all aspects of VLT machine maintenance i.e.; moves conversions and repair
• Ensuring functionality of the VLT maintenance system
• Interacting with VLT Operations personnel and guests while repairing VLT machine functions.
• Assist with every phase including layout and installation
• Work on special projects as assigned
• Assist in maintaining adequate stock of parts necessary for repairs
• Perform preventative maintenance: clean inspect adjust and test various machine parts
• Perform floor maintenance: troubleshoot and repair machine malfunctions and system problems as they occur during gaming
• Assist guests with questions and concerns regarding VLT machines
• Maintains and repairs all VLT related equipment
• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members

• Must have an outgoing energetic and enthusiastic attitude
• Must enjoy assisting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers multi-meters o-scopes)
• Ability to respond calmly and make rational decisions in stressful situations with co-workers guests and vendors
• Must be able to listen and respond to visual and aural cues
• Must manage difficult or emotional guest situations respond promptly to guest needs solicit guest feedback to improve service respond to requests for service and assistance and meet commitments
• Must speak clearly and persuasively in positive or negative situations listen and gets clarification and respond well to questions
• Other duties as needed

Supervisory Responsibilities: This job does not have any supervisory responsibilities.

Education and/or Experience: High school diploma or general education degree (GED) preferred; One to six months related gaming experience and/or training; Previous Slot/VLT System experience with ACSC SDS CDS etc. preferred; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents in English such as safety rules operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Mathematical Skills: Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to perform these operations using units of America money and weight measurement volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability: Be able to make quick reasonable decisions regarding patron and team member interactions.

Certifications Licenses Registrations: Must be able to qualify for licenses and permits required by federal state and local regulations.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the Team Member is regularly required to stand; use hands to finger handle or feel objects tools or controls; and reach with hands and arms. The Team Member is required to walk climb or balance; stoop kneel crouch or crawl push pull carry reach bend twist and talk or hear when performing job duties in varying work areas. Must be able to lift up to 100 lbs. Specific vision abilities required by this job include close vision distance color vision peripheral vision and the ability to focus. Team Member must be drug and nicotine free.

Work environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually very loud.
• All Team Members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.
• Team Member could be exposed to an environment containing unrestricted second-hand tobacco smoke.

Hollywood Gaming at Mahoning Valley Race Course is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation or identity national origin disability status or protected veteran status.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer