Virtual WelcomeWare AgentPatient Coordinator (on-site)

• Be the friendly first point of contact for new and returning patients 
• Answer calls and messages with professionalism empathy and positivity 
• Help patients schedule and prepare for their visits 
• Guide patients through onboarding steps and required paperwork 
• Collect and update demographic and insurance information 
• Support eligibility and benefits verification processes as assigned 
• Communicate clearly about appointments referrals and next steps 
• Coordinate with clinic teams to ensure a smooth patient experience 
• Document interactions accurately in our systems 
• Protect patient privacy and maintain HIPAA compliance at all times 
• Step in to help solve patient concerns and route urgent needs appropriately 

Qualifications :

• Customer service patient access call center or medical front office experience 
• Experience in outpatient or rehabilitation settings is a plus 
• Familiarity with EMR or scheduling systems is helpful 
• Bilingual skills are a bonus 

Additional Information :

What Makes You a Great Fit 

• You genuinely enjoy helping people and making them feel heard 
• You communicate clearly and kindly on the phone and in writing 
• Youre organized and detail-oriented 
• Youre comfortable using scheduling and computer systems 
• You can manage multiple tasks while staying calm and professional 
• You take pride in delivering excellent service every time 

Why Youll Love This Role 

• Youll make a daily difference in peoples care experience 
• Youll be part of a supportive mission-driven healthcare team 
• Your voice and attitude will directly shape patient satisfaction 
• You can work remotely while staying closely connected to clinic teams 

Remote Work :

No

Employment Type :

Full-time