Virtual Support Agent

Job Description:

111 Sign is seeking a versatile dependable Virtual Support Agent to provide general customer and administrative support across multiple channels phone chat email and internal tools. This role acts as a flexible support resource helping customers with inquiries while also assisting internal teams with day-to-day operational tasks all from a remote setting.

Key Responsibilities:

• Respond to customer inquiries across phone chat and email regarding orders pricing products and services
• Provide accurate information on order status quotes turnaround times and general company policies
• Assist customers with placing orders requesting quotes or resolving basic issues
• Support internal teams with administrative tasks such as data entry scheduling and form completion as needed
• Route complex or escalated inquiries to the appropriate department (sales production dispatch or management)
• Log all customer interactions accurately in the CRM or support software
• Follow up with customers to confirm issues are resolved and expectations are met
• Assist with light research tasks document preparation or record updates as assigned
• Identify recurring customer pain points and report trends to management
• Maintain confidentiality of customer and company information
• Adapt quickly between different types of support tasks throughout the day

Qualifications:

• High school diploma or equivalent
• 1 years of customer service virtual assistant or remote support experience preferred
• Strong written and verbal communication skills
• Comfortable multitasking across phone chat email and administrative tools
• Proficiency with CRM/helpdesk software Microsoft Office and Google Workspace
• Reliable internet connection and a quiet professional home workspace
• Strong organizational skills and ability to prioritize tasks independently
• Patient adaptable and solutions-oriented approach to varied daily tasks

Salary & Benefits:

The salary for this position will be competitive and commensurate with experience. Benefits package includes health insurance paid time off remote work flexibility and opportunities for career growth within the company.

Required Skills:

Customer Service