Virtual Call Agent

Job Description

111 Sign is seeking a professional personable Virtual Call Agent to handle inbound and outbound phone calls for our sign and printing business. This role serves as a voice of the company answering customer questions taking orders scheduling appointments and providing information about products and services all from a remote setting.

Key Responsibilities

• Answer inbound calls promptly and professionally addressing customer questions about products pricing and order status
• Make outbound calls to confirm orders follow up on quotes schedule installations/pickups or check in on customer satisfaction
• Provide accurate information on sign/printing services turnaround times and pricing
• Take new orders or quote requests over the phone and route them to the appropriate department
• Transfer or escalate complex calls to sales production or management as needed
• Accurately log call details customer information and outcomes in the CRM or call system
• Follow call scripts and company guidelines while maintaining a natural helpful tone
• Meet call volume response time and customer satisfaction targets
• Handle customer complaints calmly and professionally escalating when necessary
• Maintain confidentiality of customer and company information
• Coordinate with dispatch sales and production teams to ensure accurate information is provided to callers

Qualifications

• High school diploma or equivalent
• 1 years of call center telephone customer service or virtual receptionist experience preferred
• Clear professional speaking voice with strong verbal communication skills
• Comfortable using VoIP phone systems CRM software and multitasking across screens during calls
• Strong listening skills and ability to handle multiple types of inquiries
• Reliable internet connection quiet home workspace and a headset for clear call quality
• Ability to remain calm patient and courteous under pressure
• Good typing skills for simultaneous note-taking during calls

Required Skills:

Verbal Communication