Video Teleconference (VTC) Administrator – Level 2

RiVidium Inc. is seeking a skilled Video Teleconference (VTC) Administrator - Level 2 to support the Naval Criminal Investigative Service (NCIS) enterprise environment. This role is responsible for the administration operation maintenance and support of enterprise video conferencing and unified communications systems supporting mission-critical operations.

Position Overview

The VTC Administrator will provide hands-on support for enterprise video teleconferencing systems conference room technologies and unified communications infrastructure. The successful candidate will be responsible for scheduling and monitoring VTC sessions troubleshooting technical issues maintaining VTC endpoints and supporting infrastructure and ensuring reliable communications services across the organization.

This position requires strong customer service skills technical troubleshooting expertise and experience supporting enterprise collaboration platforms within secure environments.

Key Responsibilities

• Schedule configure and manage video teleconference (VTC) sessions and meetings.
• Monitor active VTC conferences to ensure optimal performance and user experience.
• Troubleshoot and resolve VTC VoIP and conference room technology issues.
• Provide on-site conference room support setup testing and operational readiness.
• Install configure maintain and support VTC endpoints and associated equipment.
• Support codec administration endpoint management and conference bridge operations.
• Maintain detailed technical documentation operating procedures and configuration records.
• Process and fulfill meeting requests in accordance with organizational requirements.
• Support VoIP and unified communications systems as required.
• Ensure VTC systems remain operational secure and compliant with applicable DoD and Department of the Navy policies.
• Collaborate with customers technical teams and stakeholders to resolve communications issues and improve service delivery.

Minimum Qualifications

• Active TS/SCI clearance required at contract start.
• Minimum five (5) years of experience supporting enterprise VTC environments including at least one year of specialized VTC administration experience.
• Experience supporting enterprise VTC systems conference room technologies and end-user collaboration services.
• Experience with:
  • VTC endpoint configuration and administration
  • Codec management
  • Conference bridge administration
  • Enterprise video conferencing technologies
• Knowledge of:
  • Windows Server administration
  • Linux operating systems
  • VMware virtualization
  • TCP/IP networking
  • VLANs
  • QoS
  • Firewall concepts
• Familiarity with VoIP systems and unified communications platforms.
• Strong troubleshooting and customer support skills.
• Ability to develop and maintain technical documentation.
• Ability to obtain and maintain all certifications required for Level 2 support.
• Experience working within regulated IT environments and following established operational procedures.

Preferred Qualifications

• Experience supporting DoD Department of the Navy (DoN) Intelligence Community or classified environments.
• Experience with:
  • Microsoft Teams
  • Microsoft Teams Rooms Administration
  • Cisco WebEx
  • Cisco WebEx Control Hub
• Experience with Cisco and Poly video conferencing platforms including:
  • Cisco Room Series
  • Cisco SX/MX/DX Series
  • Poly / Polycom solutions
• Knowledge of:
  • H.323 Protocol
  • SIP Protocol
• Experience with Cisco TelePresence Management Suite (TMS) or similar scheduling platforms.
• Familiarity with DISA STIG implementation and security hardening requirements.
• Experience supporting 24x7 or mission-critical operational environments.
• Knowledge of cloud-based collaboration and communications technologies.

Required / Preferred Certifications

Required or strongly preferred certifications include:

• CompTIA Security CE (preferred to meet DoD 8570/8140 baseline requirements)
• Cisco Certified Network Associate (CCNA)
• Cisco Collaboration Certification
• Microsoft Teams Rooms Certification
• Microsoft 365 Certification
• Cisco WebEx Administration Certification
• Poly Cisco Crestron or other VTC/AV manufacturer certifications

Candidates must obtain and maintain all certifications required to support Level 2 operations in accordance with contract requirements and DoD/DoN policies.

Why Join RiVidium

• Support mission-critical national security and law enforcement operations.
• Work with advanced collaboration communications and conferencing technologies.
• Competitive compensation and benefits package.
• Professional development and certification growth opportunities.
• Collaborative and mission-focused environment.

Additional Information

This position is contingent upon contract award.

Required Experience:

Unclear Seniority