Vice President, Client Experience

Agency:

Job Function:

Job Subfunction:

Job Description:

We are seeking a dynamic and visionary leader to serve as Vice President responsible for overseeing client communications team management and the seamless integration of earned media influencer relations and social strategies. This role requires exceptional strategic and operational skills to drive client success team development and business growth.

Key Responsibilities:

• Strategic Leadership & Client Counsel:
  • Lead and manage strategic programs to ensure the team delivers exceptional client service and impactful results.
  • Act as a trusted advisor to clients providing proactive counsel (both written and verbal) and adapting communication styles to various audiences including executives.
• Integrated Campaign Management:
  • Oversee the integration of all account work across earned media influencer relations social media and traditional media platforms.
  • Develop and implement innovative social brand strategies that align with overarching marketing objectives.
  • Collaborate with internal and external teams to execute seamless multi-channel media campaigns and ensure alignment with client strategies.
  • Monitor industry trends and emerging technologies to enhance client offerings and deliver cutting-edge solutions.
• Performance Measurement & Analytics:
  • Define key performance indicators (KPIs) and implement measurement and reporting methods to assess the success of campaigns and initiatives.
  • Collect analyze and present data on media and social campaign performance to clients and internal stakeholders.
• Team Leadership & Development:
  • Provide leadership to team members fostering a culture of excellence collaboration and continuous improvement.
  • Mentor and coach team members helping to develop their skills expertise and career growth.
  • Manage team resources effectively ensuring alignment with client budgets timelines and deliverables.
  • Promote accountability and oversee billability and client profitability.

Required Qualifications

• 9 years of experience in a related field
• Experience integrating large multi-faceted account teams
• Experience building and overseeing large-scale product launches
• Proven ability to lead an integrated team and drive the development of integrated big ideas/business solutions
• Ability to identify and drive opportunities
• Proven client thought-partner and collaborator
• Established leader who has grown talent through mentoring providing constructive feedback and inspiring best work with staff in local and remote offices
• Strong business acumen and ability to drive business growth

150-165

Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time and many of our agencies as well as Omnicoms corporate group already require five days of in-office attendance.

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