Veterinary Receptionist

Arizona Canine Orthopedics & Sports Medicine seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields including human medical or dental offices urgent care clinics emergency services or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure a genuine affinity for animals andthe interpersonalskills to support clients across a wide range of experiences including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission expect to be supported in your work and home life with:

• A comprehensive benefits package including medical dental and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows software and medical terminology
• Professional development opportunities

Salary: $22 - $27 per hour determined by the candidates skills experience and qualifications.

Schedule: This is a full time position. MondayFriday with shifts between 7:00 a.m. to 5:00 p.m and Saturdays from 8:00 a.m - 2:00 p.m. The schedule may consist of either five 8-hour shifts or four 10-hour shifts. Saturdays required.

Responsibilities

• Greetand check in clients and patients at the front desk collect intake information and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system directing calls and responding to inquiries regarding scheduling services and general information
• Perform client check-out including payment processing posting charges and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety distress or difficult news regarding their pets health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages flag urgent situations and support efficient daily operations
• Maintain a clean organized and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk receptionist or customer service role in a medical dental urgent care veterinary or high-volume service environment
• Proven customer service skills with strong verbal and written communication including active listening and conflict resolution
• Experience with appointment scheduling multi-line phone systems data entry and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable punctual and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic animal care facility or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (CornerstoneAvimarkImproMedeVetPractice orezyVet) is considered a strong asset.

About Arizona Canine Orthopedics & Sports Medicine

Arizona Canine Orthopedics & Sports Medicine is not a typical veterinary practiceits a focused high-level orthopedic surgery and sports medicine center dedicated to helping dogs regain mobility and quality of life. While our work centers on advanced surgery the experience begins the moment a client walks through the door or calls the practiceand thats where our front desk team plays a critical role.

This position is far more than answering phones and scheduling appointments. Our client care team serves as thefirst impression of the hospital and the guide for clients navigating what is often a stressful and emotional situation for their pet. The right person understands that empathy organization and clear communication can make a huge difference for families who are trusting us with their dogs care.

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