Veterans Service Representative

Specific duties include:

• Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service medical evidence and the evaluation of evidence of income employability dependence and relationship.
• Request examinations re-examination or opinions to evaluate disabilities resulting from diseases or injuries.
• Review claims cases to assure all issues have been addressed applies and interprets VA laws including veterans case law existing statutes and procedures precedent rulings and state law in the adjudication process.
• May conduct interviews in person or by phone with veterans representatives and advocates to explain the full range of VA benefits and related programs.
• Prepare and release correspondence for use by other federal state and local agencies.
• Utilize various electronic data processing systems to input data for processing claims and generating automated correspondence.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09/10.

Work Schedule: Full time Monday through Friday 8:00am-4:30pm
Compressed/Flexible: Available.
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Veterans Service Representative 37300A 37301A 37233A
Relocation/Recruitment Incentives: Not Authorized.
Financial Disclosure Report: Not Required.
Bargaining Unit: Yes

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Required to attend an 8 week training session which may require travel.
• VSR Skill Certification required at the GS-10 level.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

To qualify for this position applicants must meet all requirements by the closing date of this announcement: 09/03/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current/former Federal employees and have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

• For a GS-07 position you must have served 52 weeks at the GS-05 level.
• For a GS-09 position you must have served 52 weeks at the GS-07 level.
• For a GS-10 position you must have served 52 weeks at the GS-09 level.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement you must currently hold the GS-07 or higher and the promotion potential of your current position must be at least GS-10.

The grade may have been in any occupation and must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. You must provide a copy of your most recent SF-50 that indicates proof of status (career career-conditional or excepted service) time-in-grade requirements have been met and identifies your position title series grade step salary tenure and type of service. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate possession of time-in-grade requirements. In this instance you must also submit your most recent Promotion or Within Grade Increase SF-50 or a Promotion or Within Grade Increase SF-50 that indicates the highest grade/step previously held. DO NOT submit Award SF-50s and/or General Adjustment SF-50s as they cannot be used to verify time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

MINIMUM QUALIFICATION REQUIREMENT:

GS-07 Grade Level:

Specialized Experience: You must have one year of specialized experience equivalent to the GS-05 level or higher. Specialized experience is defined as the interpretation or application of laws regulations or procedures to analyze evidence to make determinations and research routine issues to resolve discrepancies. Examples of experience include:

• Using various computer systems for data entry and maintaining/monitoring case files;
• Applies use of federal laws when processing compensation and benefit claims for a state or federal agency insurance company workers compensation disability retirement or pension program;
• Determines basic employment qualifications and eligibility for benefit programs.

OR

Education: Applicants may substitute education for the required experience. To qualify based on education you must have:

• One (1) full year of graduate level education. Graduate level education must demonstrate the competencies necessary to do the work of the position; OR
• A Bachelors degree with Superior Academic Achievement (3.0 GPA or higher). Superior Academic Achievement (SAA) is based on: 1) class standing 2) grade point average or 3) honor society membership. For more information on calculating SAA please visit .

GS-09 Grade Level:

Specialized Experience: You must have one year of specialized experience equivalent to the GS-07 level or higher. Specialized experience is defined as experience which required the interpretation of legal and medical documentation to determine the claimants eligibility for services and benefits programs. Examples of specialized experience include:

• Determining the eligibility for Federal or State-administered benefits such as disability education housing medical and/or veterans benefits;
• Interpreting and applying Federal and State laws including case law existing statutes and procedures and precedent rulings to process claims pertaining to a service program;
• Gathering and requesting evidence to build service program case files respond to claimant inquires and identify errors inconsistencies or omissions;
• Explaining Federal or State claims decisions to claimants special interest groups dependents and/or representatives in an effort to gain acceptance of the determination.

OR

Education: Applicants may substitute education for the required experience. To qualify based on education you must have:

• A masters or equivalent graduate degree in an accredited or pre-accredited college or university; OR
• 2 full years of progressively higher-level graduate education leading to such a degree; or possession of an LL.B. or J.D degree if related. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

GS-10 Grade Level:

Specialized Experience: You must have one year of specialized experience equivalent to the GS-09 level or higher. Specialized experience is that which demonstrates competence in adjudicating veterans claims. Specialized experience is typically gained in positions that have involved the development examination investigation adjudication and authorization of claims for disability compensation disability pension death compensation death pension benefits life insurance benefits etc. Such experience is to be substantive and relevant and requires a high degree of independence and judgment in the interpretation of more complex legal and medical documentation to determine claimants eligibility and supporting evidence for services and benefits.

OR

Education: Applicants may substitute education for the required experience. To qualify based on education you must have:

• Two and a half years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree) the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis. Applicants wishing to receive credit for such experience must indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The position is primarily in an office setting. Some travel may be necessary on occasion for training meetings or customer interactions.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at http://://

Required Experience:

Unclear Seniority