Vendor Relationship Representative

Develop and maintain positive vendor relations to ensure superior customer satisfaction

Receive and handle customer calls and email requests for services

Manage the scheduling and completion of all services assigned by customers

Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries

Identify research and resolve customer issues using the companys web-based systems and databases

Resolve or escalate all disputes or un-satisfied service confirmations in timely manner

Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers

Provide information to supervisors co-workers and subordinates by telephone in written form e-mail or in person

Enter information into our database and ensure consistency and accuracy

Educate clients on the benefits of theLessenservice offering

Resolve most/all client and Affiliate issues without escalation

Provide creative solutions to meet client needs and maximize value

Contribute to special projects and continuous improvement initiatives as requested by Operations management or the client

Remainonthe queue and address all requests

Provide management with recommendationstochanges in procedures as needed

Foster a positive team environment

Ensure confidentiality of internal and external data

Perform ad-hoc projects and otherduties asassigned

Associates Degreeor equivalent work experience (0-2)

Previousexperiencein CustomerService rolepreferred