Vendor Management Analyst

Vendor Management Analyst (2 sub slots)

Job Summary:

The IT Vendor Management Office (VMO) Analyst supports the operational execution of IT vendors and contingent workforce management across the technology organization. This role partners closely with IT delivery teams Procurement Finance Portfolio Management Cyber Privacy and external vendors to ensure vendor demand is intake ready sourcing and onboarding activities are executed efficiently vendor performance is monitored and managed and financial and contractual controls are maintained. This position also plays a critical role in providing visibility into vendor demand spend service levels and operational risk across IT.

At the Analyst I level the role focuses on execution coordination and data accuracy.
At the Analyst II level the role expands to include independent ownership of vendor activities performance analysis and process improvement support.

Key Responsibilities:

Technology Vendor Sourcing and Coordination

Support vendor demand intake by gathering and validating requirements from technology teams including role scope urgency duration budget interview protocols and technical needs.

Assist with requirements translation partnering with technical leads and Procurement to convert technical needs into sourcing ready requirements.

Route approved requests to approved vendors aligned to capability geography and contract type.

Set expectations on SLAs and sourcing approaches based on role urgency and complexity.

Coordinate vendor communications timelines and submission tracking; review candidate submittals against role requirements; and partner with hiring managers and vendor recruiters to coordinate interviews consolidate feedback and support selection decisions.

Support resource forecasting activities by tracking contractor demand extensions and attrition across IT delivery teams.

Onboarding and Support

Support technical vendor evaluation activities including preparation of documentation scorecards and evaluation inputs.

Coordinate contractor candidate screening logistics including resume tracking interview scheduling and consolidation of interview feedback.

Support proof of concept (PoC) and pilot activities by tracking approvals required documentation and outcomes.

Coordinate contractor onboarding activities to ensure timely start dates including access readiness VDI provisioning compliance completion and key stakeholder dependencies.

Support and monitor the end to end Purchase Requisition (PR) and Purchase Order (PO) lifecycle for contingent workforce requests from PR creation through PO issuance including renewals extensions and terminations to prevent service disruption.

Vendor Relationship and Performance Management

Serve as the primary day to day contact for staffing vendors coordinating new demand candidate submissions and interview logistics.

Monitor vendor performance against agreed upon SLAs on sourcing timeliness delivery quality and financial controls.

Support IT Partner Reviews through data preparation and follow up actions.

Maintain vendor performance scorecards and tracking remediation activities and identify trends for leadership visibility.

Support issue escalation and corrective actions with IT leadership as needed.

Financial and Operational Management

Track vendor related spend contractor costs renewals and extensions to support budget alignment and forecasting.

Support invoice verification by validating hours roles and rates against approved agreements and forecasts.

Maintain accurate records for vendor engagements onboarding/offboarding and financial transactions.

Data Reporting and Continuous Improvement

Maintain IT VMO trackers dashboards and reports to provide leadership visibility on contingent labor footprint vendor spend and risks/issues.

Identify data quality issues process gaps and opportunities for standardization.

Contribute to continuous improvement initiatives across vendor intake onboarding performance management and financial controls.

Support documentation of IT VMO processes playbooks and white glove guidance for IT stakeholders.

Qualifications:

Required -

Bachelors Degree or equivalent experience.

in Business Information Technology Supply Chain Finance or related field.

Analyst I: 1 2 years of experience in IT operations recruiting vendor coordination staffing operations support or workforce management.

Analyst II: 3 5 years of experience supporting IT vendor management recruiting contingent workforce operations sourcing or financial operations.

Strong attention to detail with the ability to manage multiple concurrent activities in a fast-paced environment.

Excellent communication analytical and stakeholder management skills.

Proficiency in Microsoft Office Suite (Excel PowerPoint Power BI) and comfort working with operational data and KPIs.

Preferred -

Experience partnering with IT vendors staff augmentation providers and professional services firms including managing requisition intake candidate pipelines and interview coordination across multiple stakeholders.

Familiarity with contingent work force and risk management tools and/or financial systems (e.g. Coupa ServiceNow VMS tools).

Experience supporting compliance activities or financial controls.

Understanding of IT delivery environments and operating models with the ability to operate independently and drive issues to timely resolution with a customer focused mindset.