Various locations ICSP MSA

• Proficiency with VA scheduling systems (Electronic Waiting List CPRS/EHRM)
• Community Care consult intake and processing
• Customer service and telephone etiquette
• Data/documentation accuracy ( 98% integrity standard)
• Scheduling timeliness ( 7 calendar days from File Entry Date)
• Productivity targets: 37 touches/day 10 resolutions/day
• Voicemail returned within 24 hrs; urgent IM within 5 min

• Perform full range of receptionist and administrative duties across clinic/ward settings
• Manage appointment scheduling using VA electronic systems and Electronic Waiting List
• Process Community Care consult intake; outreach to Veterans and community providers; schedule appointments; escalate per VHA Directives/SOPs
• Validate and update patient demographic and insurance information
• Collect scan and update third-party health insurance information
• Conduct daily review of active/pending consults wait lists recall lists and Audio Care communications
• Ensure correct Veteran identification using two forms of ID (name full SSN)
• Enter all health/administrative information into CPRS or EHRM accurately
• Screen and route phone calls; address patient concerns within 24 72 hrs
• Adjust appointment times locations or dates per clinic access contingency plans
• Collaborate with interdisciplinary care teams including VA and non-VA specialists
• Comply with HIPAA VA privacy cybersecurity and records management requirements
• Complete required security training and maintain VA PIV badge

Prime Physicians is a physician-led The Joint Commission (TJC) Accredited ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services offering comprehensive solutions to hospitals health systems and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning we enhance operational efficiency and streamline business processes. With Prime Physicians the future of patient care is in skilled and dedicated hands leading the way towards a more efficient effective and compassionate healthcare system.