Valet Account Manager Napa, CA

Valet Account Manager Napa CALocation: Multiple hospitality properties in Napa CADepartment: Valet Parking DivisionSchedule: Full-time; schedule may include evenings weekends holidays and other hours based on operational needsClassification: Exempt subject to confirmation that the position satisfies all applicable California salary and duties requirementsAnnual Salary: $75000 per yearAdditional Compensation: May be eligible for bonus opportunities under the terms of the applicable bonus planThe posted salary range represents the compensation PMC reasonably expects to pay for this position upon hire. The actual starting salary will be determined within the posted range based on relevant experience qualifications skills property assignment and business needs. Bonuses are not guaranteed and are governed by the terms and conditions of the applicable bonus SummaryThe Valet Account Manager oversees the daily operations of an assigned hospitality property or parking location. This position is responsible for delivering exceptional client and guest service supervising employees managing schedules and labor expenses monitoring financial performance maintaining safe operations and supporting valet services when operationally ObjectiveLead a safe efficient and guest-focused valet operation while building strong client relationships developing employees maintaining financial accountability and ensuring compliance with company policies contractual requirements and applicable Duties and ResponsibilitiesClient Relationship ManagementServe as the primary operational contact for the assigned professional relationships with clients and property contractual service requirements and performance standards are promptly to client questions concerns and service opportunities to improve service quality client satisfaction and account ManagementOversee daily valet and parking schedules and maintain appropriate staffing attendance service quality safety traffic flow equipment and appearance regular inspections of the assigned operational concerns and implement corrective actions when or assist with valet duties when needed including safely parking and retrieving and Administrative ResponsibilitiesMonitor revenue payroll overtime operating expenses and other account-level financial financial and operational reports for accuracy and identify unusual activity or accurate records and submit required reports on with regional leadership to manage labor costs and operate within approved applicable cash-handling timekeeping payroll and recordkeeping Leadership and DevelopmentParticipate in recruiting interviewing selecting onboarding training and developing performance expectations and provide employees with regular coaching and a respectful inclusive and professional work performance and conduct concerns consistently and in coordination with Human employee development and internal advancement employees follow company policies client requirements and safety and ReportingProvide management with regular updates regarding staffing operations financial performance client needs and emerging effectively with employees clients vendors Human Resources and other appropriately to urgent operational required meetings and complete assigned training by established and CompliancePromote safe driving vehicle handling pedestrian safety and traffic-control workplace injuries vehicle incidents property damage and safety concerns required incident documentation is completed all applicable company policies and federal state and local ResponsibilitiesTravel locally or to other company locations when a flexible schedule based on account needs including occasional evenings weekends holidays and extended other job-related duties consistent with the positions responsibilities and business ResponsibilitiesThe Valet Account Manager supervises assigned employees and is responsible for scheduling training coaching performance management policy enforcement and daily operational direction. The manager is expected to maintain an accessible leadership style encourage employee participation and continuously improve team performance and service and ExperienceHigh school diploma or equivalent least three years of supervisory or management experience in parking hospitality transportation retail or another customer-service environment managing schedules payroll labor expenses or operating budgets education or training in leadership hospitality or business management is beneficial but not will consider relevant combinations of education training and and Driving RequirementsValid drivers license record that meets PMCs standards for positions involving vehicle more than three moving violations during the preceding three-year to travel between assigned work locations when to operate manual-transmission vehicles when required by the assigned driving is an essential function of this position employment may be contingent upon completion of an applicable motor-vehicle-record Skills and AbilitiesStrong leadership coaching and team-development guest-service and client-relationship to prepare schedules and manage staffing and to review revenue payroll and expense organizational analytical and problem-solving verbal and written communication to respond calmly and professionally to operational to use computers mobile devices scheduling systems and operational to safeguard confidential employee client and company to prioritize responsibilities and exercise sound judgment in a fast-paced EnvironmentThis position works in both indoor and outdoor environments including hotels parking facilities valet lanes garages and office areas. The employee may be exposed to moving vehicles traffic noise heat cold rain humidity and other weather will provide appropriate rest recovery and cool-down periods and follow applicable California heat-illness-prevention RequirementsThe essential functions of this position may require:Standing and walking for extended quickly when operationally necessary and entering and exiting reaching climbing stairs and working in parking carrying pushing or pulling items weighing up to 50 operating vehicles and maintaining awareness of vehicles guests and effectively with guests clients and provides reasonable accommodations to qualified applicants and employees with disabilities pregnancy-related limitations and sincerely held religious beliefs and practices unless doing so would create an undue hardship. Applicants requiring an accommodation during the application or hiring process may contact HR email address or telephone Cell Phone Use and Expense ReimbursementThis position may require the use of a mobile phone for work-related communication and access to company applications. PMC will reimburse employees for necessary and reasonable business expenses including required business use of a personal mobile phone mileage parking tolls and approved travel expenses in accordance with company policy and applicable California law. Company-issued equipment may be provided when and BenefitsBenefits vary based on employment status scheduled hours plan eligibility and the terms of the applicable benefit plans. Eligible employees may receive:Medical dental and vision insuranceSupplemental life and critical-illness insurance401(k) planPaid time offPaid trainingLeadership-development opportunitiesTuition assistance through Bellevue UniversityNationwide employee discounts through Perks at WorkCalifornia employees receive paid sick leave and other protected leave in accordance with applicable state and local Transparency and Equal PayPMC complies with California pay-transparency and equal-pay requirements. Employees and applicants may discuss disclose or inquire about wages and compensation as permitted by law. PMC prohibits discrimination or retaliation against applicants or employees for exercising legally protected rights related to does not request an applicants salary history or rely on salary history to determine whether to offer employment or what compensation to offer except as otherwise permitted by applicable ClassificationPMC intends to classify this position as exempt from overtime requirements. Exempt status depends on the position satisfying all applicable California salary duties authority and independent-judgment positions title alone does not determine its classification. The employees actual duties must remain consistent with the applicable exemption requirements. PMC may review or modify the classification when responsibilities or legal requirements Fair Chance NoticePMC will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and other applicable -history information will not be requested or considered before a conditional offer of employment except where otherwise permitted or required by law. If PMC makes a preliminary decision to withdraw a conditional offer based on criminal-history information the applicant will receive the notices and opportunity to respond required by applicable law before a final decision is Francisco Fair Chance NoticeWhen ApplicablePursuant to the San Francisco Fair Chance Ordinance PMC will consider for employment qualified applicants with arrest and conviction -Will EmploymentEmployment with PMC is at will. This means either PMC or the employee may end the employment relationship at any time with or without cause or advance notice subject to applicable introductory period does not change the at-will employment relationship or guarantee employment for a specific Employment OpportunityPMC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race color religion religious creed ancestry national origin citizenship status age sex pregnancy childbirth or related medical conditions reproductive-health decision-making gender gender identity gender expression sexual orientation marital status military or veteran status physical or mental disability medical condition genetic information or any other status protected by applicable is a non-exempt position eligible for overtime compensation in accordance with applicable with PMC is at will meaning either PMC or the employee may end the employment relationship at any time with or without cause or advance notice subject to applicable law. The 120-day introductory period does not alter the at-will nature of employment or guarantee employment for any particular period.