VAD Watch Customer Service Representative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics medical devices nutritionals and branded generic medicines. Our 122000 colleagues serve people in more than 160 countries.

Job Title

VAD Watch Customer Service Representative

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.

The Opportunity:

This position works out of our Lake Mary location in the Acelis Connected Health Heart Failure division. Acelis Connected Health is part of Abbotts Diagnostics family of businesses bringing together exceptional teams of experts and industry-leading VAD Watch Telemonitoring Service / Customer Service agent is within our Rapid Diagnostic division located in our Livermore CA office.

In this role you will work with customers that have a mechanical heart implant. We are seeking an energetic and outgoing individual who will have a caring approach to every customer especially during our high call volumes and when handling customer issues. This position represents our first impression the customer will have with our VADWatch program and VAD Customer service department. You will be taking both inbound and outbound calls that assist our customers with supply orders demographic changes and insurance updates. Our candidate will support our new customers by welcoming them to our VADWatch program and training them on how to successfully use the VADWatch Remote Monitoring equipment aid in monthly follow-up calls and provide support to retain our customers. Our candidate will create vendor orders for both equipment and supplies that meet the prescription provided by the VAD clinic.

What Youll Work On

Maintain a customer base in the Remote Patient Monitoring platform
Accountable for VW enrollment calls and equipment training / set up
Accountable for Compliance follow up
Conduct customer monthly calls
Place supply and Equipment orders
Follow up with Vendors as necessary
Ability to work reports and follow through on orders placed
Ordering Shipping Confirmation of Delivery and RMA if needed
Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
Resolve or report any problems that may occur.
Assist with implementation of work flow productivity improvements.
Follow all regulatory policies and procedures privacy and security standards in accordance with Government agencies to include HIPAA requirements.
Understand and adhere to all business processes and procedures.
Maintain a culture of accountability.
Adhere to the department metric standards set by your supervisor or manager.

Required Qualifications

• Minimum of One year of Customer Service experience

• MS Office knowledge

• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications

• Associate degree or equivalent work history
• Prior experience in a medical healthcare or clinical environment.
• Working knowledge of iOS and Android operating systems including basic device troubleshooting and support.
• Some data processing experience preferred
• Spanish Speaking Preferred

Physical Requirements
Ability to sit for extended periods of time

Competencies
Excellent interpersonal and phone etiquette skills
Detail & Team Oriented
Professional communication Skills
Excellent Time Management Skills

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

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The base pay for this position is

$19.05 $38.15/hour

In specific locations the pay range may vary from the range posted.

Customer Service

HF Heart Failure

United States > Lake Mary : 1101 Greenwood Boulevard

Standard

Not specified

Not Applicable

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: EEO is the Law link - Espanol: Experience:

Unclear Seniority