Utility Billing Program Specialist

Please note: Application may not be accepted if it is incomplete. Adding your resume and/or cover letter in lieu of the application may not be accepted as well.

Recruitment information:

What will you do in this position

• Provide exceptional customer service to city departments and the public by resolving accounting and utility billing inquiries and explaining policies procedures and regulations.
• Process utility payments from multiple channels including online phone bank files and in-person transactions ensuring accurate and timely posting.
• Maintain utility billing records research account discrepancies and process customer account updates and change orders.
• Prepare and manage customer-related files reports and records including senior discounts rates usage data and other billing information.
• Perform data entry data retrieval and routine computer system operations to support billing and accounting functions.
• Respond to escrow closing requests and process final utility billings in compliance with state regulations.

A successful candidate in this position will:

• Communicate clearly respectfully and professionally across a variety of settings.
• Consistently deliver accurate high-quality work with attention to detail.
• Actively support team goals through collaboration and mutual respect.
• Build and maintain collaborative relationships across departments and disciplines.
• Demonstrate honesty and transparency in all actions and communications.
• Uphold high standards of service in support of organizational and community goals.

About City of Bothell:

• The City is comprised of 13.6 square miles within both King and Snohomish Counties and is home to 51760 people (2025). This figure is projected to grow to nearly 75000 over the next 20 years in tandem with Bothells increasingly vibrant downtown and life sciences employment cluster near the I-405 corridor.
• Learn more about the Citys Organizational Valuesand the Bothells City Council 2040 Vision and Strategic Priorities.
• Learn more about the City of Bothells Public Works Department here!

To read the full job description and review the minimum qualificationsclick here.

We are committed to being a safe equitable and inclusive workplace and community.

The City of Bothell is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Our employees are people with different strengths experiences and backgrounds who share a passion for improving peoples lives. The City of Bothell recruits hires trains promotes compensates and administers all personnel actions without regard to race color religion sex sex stereotyping pregnancy (which includes pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity gender expression national origin age mental or physical disability ancestry medical condition marital status military or veteran status citizenship status sexual orientation genetic information or any other status protected by applicable law.

We seek to recruit and hire talented and engaged job candidates from a widely diverse range of backgrounds. We celebrate the diversity in our workplace and community and believe it makes us stronger.

If you need a reasonable accommodation to support your participation in the recruitment and selection process please send an email to

To learn more about the City of Bothells commitment to Diversity Equity and Inclusion visit the DEI at Bothell Webpage.

Why Bothell
Bothell offers a career-enriching opportunity to apply your skills and experience in a way that has a positive effect on the community. We encourage professional growth and for employees to think outside the box. We value work-life balance and provide paid vacation and sick leave benefits.

We offer ample time off including 11 paid holidays as well as 2 personal holidays. As an employee you have access to a robust benefits package that includes medical dental and vision for you and your family. We also offer life and disability insurance state pension and deferred compensation for retirement. AFSCME employees with approved second-language proficiency will receive a 2% pay premium throughout their employment. Commute trip reduction alternative work schedules flexible work environment and hybrid work options are available when appropriate. The City of Bothell creates an environment that supports wellness practices which enhance the quality of life for City employees and encourage and incentivize participation in an employee wellness program. As a result the City is a recipient of the Association of Washington Cities WellCity Award.