USTraining System Specialist Admin IICO

• The Training System Specialist serves as a point of contact for Training &
• Enablement system administrative needs and requests. Collaborates effectively with RDC Training & Development Stakeholders such as Managers Trainers field personnel customers and others as needed. Consults on all topics associated with processes operations and execution of training requests.
• Partners with colleagues/stakeholders as needed for additional guidance on operational support standards issue resolution and escalation when
• required. Follows and promotes best practice approaches that drive compliance and role requirements. Effectively communicates any process improvement opportunities aligned to the Training & Development strategy.
• A skilled professional with wide-ranging experience. Deals with diverse and sometimes complex issues where analysis may require in-depth evaluation of many factors. Exercises judgment in evaluating methods and may determine criteria for obtaining solutions. Responsible for maintaining and continuously improving the processes and systems required within the role.
• Participates in special projects as requested. Highly skilled in technology/systems required of the position i.e. ServiceNow Learning Management Systems (Cornerstone SuccessFactors) Learning Experience Platform Google Suite etc.

• Enables Training & Development overall success by processing requests for
• Enablement & Technology Administration with a focus on systems
• Process requests for users/customers
• Sends personalized messages manages CRM LMS and LXP source system data to ensure accuracy.
• Processes enrollment requests in LMS/LXP as requested
• Process training assignments in LMS/LXP as requested
• Processes requests for learner support
• Provides on-going learner support including troubleshooting follow-up
• communications progress monitoring (reporting) and visibility to Roche teams
• of learner progress
• Serves as a point of contact for learning programs and engages with trainers developers managers and field personnel as needed
• Provides information data and/or analysis as requested ensuring a high level of customer service to learners and stakeholders.
• Promotes best practice approaches aligned to RDC Training & Development goals and priorities.
• Understands the business goals for RDC Training & Development as well as for the assigned area of business
• Responsible for maintaining and continuously improving the quality systems and processes as well as achieving quality objectives through daily actions.

• Bachelor degree or Associates degree with 3 years of related work experience or equivalent total work experience
• Thorough business process understanding of training and learning processes
• Excellent communication and stakeholder management
• Strong consulting skills including outstanding customer service and interpersonal skills.
• Excellent problem solving and analytical skills to independently resolve a variety of routine and complex issues
• Ability to identify drive and/or participate in implementing process improvement activities
• Ability to work in a fast-paced and changing environment and effectively manage multiple priorities while maintaining composure and flexibility

• Bachelor degree or equivalent experience preferred
• Proficient in SuccessFactors Cornerstone or other Learning Management
• System
• Proficient in Microsoft tools and/or Google Suite
• Experience with LMS platforms preferred

Why TalentBurst
At TalentBurst we deliver more than talent we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision transparency and results we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits including medical dental vision and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.