User Services Assistant Access Services

Job Description

The Boston University Libraries seeks a User Services Assistant who can deliver responsive customer service to the University and extended visitor communities. Providing access to library services resources collections and equipment at one or more of the Libraries service points the User Services Assistant actively listens to questions and requests from the user community interprets policies and procedures and provides referrals to the Libraries services and resources to address patron needs.

This position would work the following hours:

East Campus (Days)

• Sunday-Thursday (East Campus)
• Sunday 9:45am-5:45pm (Pardee Management Library)
• Monday 9am-5pm (Pickering Educational Resources Library)
• Tuesday Wednesday & Thursday 9am-5pm (Science and Engineering Library)

Responsibilities

• Interacts with faculty students and other patrons concerning all circulation functions including loans of library materials reserve items finding resources at consortial libraries resolving issues about fines and missing items and assistance with requesting materials through interlibrary loan or digitization.
• Answers questions about access to materials demonstrates how to find library resources such as journal articles and refers patron to the appropriate librarians for consultations and in-depth research support. Routes visitors and additional members of the user community to appropriate borrowing privileges.
• Completes activities such as book searching shelving collecting statistics handling financial transactions sorting & delivering library materials and identifying opportunities for service improvements.
• Performs some processing of materials for stacks or reserves and works with staff to resolve problems correct errors and maintain the physical condition of collections or records within the library services platform (Alma).
• Participates in the pick-up sorting delivery check-in & return of materials between library units on the Charles River Campus.
• Assists in the supervision and training of student employees at the branch. Guides student employees assigns them work and assists student employees as needed.
• Assists with special projects such as stacks maintenance storage retrieval shelf-reading resolution of issues such as lost/missing items delivery of mail within the branch or tracking of statistics.

Required Skills

• Bachelors degree
• 1-3 years of relevant experience

A resume and cover letter are required to be considered. This position will remain open until filled.

Working at Boston University Libraries

Boston University Libraries is a learning organization that supports BU librarians archivists and information and subject specialists seeking and sharing knowledge practices and perspectives that advance library collections services and their own professional a collaborative supportive and engaging work environment BU Libraries expert staff assist multidisciplinary research and exploration build distinctive collections and archives of enduring research value and empower users to thrive amid an ever-changing information environment.

Located in the heart of Boston the BU Libraries are embedded in numerous vibrant regional and national library and information specialist networks. The BU Libraries are active members within the Boston Library Consortium (BLC) the Association of Research Libraries (ARL) the Northeast Research Libraries Consortium (NERL) HathiTrust ArchivesSpace and the Coalition for Networked Information (CNI) and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse communities.

Boston University a member of the Association of American Universities (AAU) is one of the leading private research and teaching institutions in the world with three primary campuses in the heart of Boston and programs around the globe. Chartered in 1869 the University is home to more than 33000 students from more than 130 countries 375000 living alumni 10000 faculty and staff and 17 schools and colleges.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancy-related condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.