USA Associate Finance Manager

Bill rate: ***-***
Location: Hoboken NJ

Logistics and Trade Claims Team Lead

Background & Purpose of the Job

This temporary role helps maintain business continuity and service stability during a transformation period. The Logistics & Trade Claims Team Lead will manage daily execution prioritize risk escalate issues and ensure claims and deductions continue moving toward resolution.

Supports management of a high-volume portfolio of claims deductions repayments and cash-on-account activity across North America with a focus on aging reduction issue resolution service continuity and operational controls.

This role partners with Sales Customer Development Customer Support Finance Collect and third-party providers to protect operational results clarify ownership and keep critical work moving during change.

Success in This Role Will Look Like

Stable daily operations with clear ownership escalation paths and service continuity.

Claims deductions repayments and cash-on-account activity prioritized and moving toward resolution.

Partner performance gaps aging risks and recurring issue themes surfaced with clear actions.

Aging reduction backlog movement SLA adherence and resolution velocity are visible and improving.

Duties & Responsibilities

Lead the daily operating rhythm including workflow prioritization aging review issue escalation and follow-through to closure.

Manage third-party partner performance service stability issue resolution and risk communication.

Partner cross-functionally to resolve claims-related activity accurately efficiently and with clear ownership.

Monitor aging backlog SLA adherence escalation cycle time resolution velocity and transition readiness.

Identify recurring issues root cause indicators process gaps and improvement opportunities.

Document open risks ownership gaps decision points and transition learnings to support handoff and stabilization.

Support audit readiness process documentation standard operating procedures escalation paths and transition handoffs to maintain operational stability.

Drive continuous improvement opportunities by identifying manual work recurring issues root causes and opportunities for automation or process simplification.

Challenges

Maintain service stability while roles responsibilities and partner ways of working are changing.

Manage high-volume claims and deductions while prioritizing aged or high-risk items.

Influence stakeholders when ownership decision rights or priorities are unclear.

Why This Role Matters

This role helps protect revenue recovery reduce aging and backlog risk improve deduction and claims resolution and maintain stakeholder confidence during a period of transformation. The position plays a critical role in ensuring operational continuity while supporting the transition to a more disciplined insight-led claims management operating model.

What You Will Need to Succeed

Bachelors degree in Finance Business Supply Chain Operations or related area preferred; equivalent experience considered.

5 years of experience in claims deductions accounts receivable logistics trade management customer operations or finance operations.

Proven ability to lead daily operations manage priorities drive escalations and keep work moving in a high-volume environment.

Experience working with third-party partners shared services or external providers to clarify ownership and resolve issues.

Strong analytical skills with ability to use aging balances trends metrics and root causes to identify risks and drive action.

Proficiency with reporting dashboards workflow tools ERP claims deduction or operational systems.

Clear communication skills with ability to provide concise updates escalate risks and influence stakeholders.

Experience supporting transformation transition or organizational change while maintaining business continuity and service performance.

Strong problem-solving skills with the ability to work through ambiguity identify root causes remove barriers and drive issues to resolution.

Proficiency in Microsoft Excel PowerPoint and reporting tools; experience with ERP claims deduction or workflow management systems preferred.

Ability to balance operational priorities while maintaining strong internal and external customer relationships.