(USA) Air Export Agent

*** Must be willing to work Sun - Thurs 10am - 6:30 pm ***

Role & Responsibilities:

• Manage air export shipments from booking through departure billing and file closure.
• Open and maintain shipment files accurately in CargoWise (CW1).
• Follow customer SOPs routing instructions service requirements and KPIs.
• Book space with airlines and confirm routing schedules rates and capacity.
• Coordinate cargo pickup with approved trucking vendors.
• Monitor cargo from pickup warehouse receipt screening airline tender and departure.
• Prepare and verify HAWB and MAWB documentation.
• Complete or coordinate AES/EEI filing and verify ITN or exemption information.
• Review commercial invoices packing lists SLI and other export documents for accuracy.
• Follow TSA/IAC and export compliance requirements.
• Identify dangerous goods or special-handling shipments and follow required procedures.
• Coordinate with the warehouse for receiving weighing dimensions labeling screening and transfer.
• Monitor airline and warehouse cutoff times to prevent missed flights.
• Track flight status and update all required CW1 milestones promptly.
• Send accurate and timely pre-alerts to destination offices or agents.
• Provide proactive shipment status updates to customers.
• Immediately communicate delays rollovers missed pickups or other service exceptions.
• Work with airlines truckers warehouse teams customers and overseas offices to resolve shipment issues.
• Verify vendor rates and costs before approving charges.
• Enter and review revenue and costs accurately.
• Protect expected gross margin (GM) and investigate unexpected cost variances.
• Complete customer billing promptly after shipment completion.
• Review open files regularly and prevent unnecessary unbilled shipments.
• Audit files before closure to ensure documentation milestones revenue costs and operational information are complete.
• Maintain customer and branch KPI performance.
• Escalate compliance concerns high-value shipment issues service failures or significant financial variances to management.
• Maintain professional and timely communication with customers and internal teams.
• Cross-train and provide backup coverage for other Air Export team members.
• Support workload balancing during high-volume periods vacations and employee absences.
• Follow company ISO procedures security requirements and document-control standards.
• Maintain a strong focus on customer service accuracy compliance teamwork and profitability.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• 23 years of experience in air export freight forwarding logistics or international transportation preferred.
• Knowledge of air export operations from booking through billing and file closure.
• Experience with CargoWise (CW1) preferred.
• Knowledge of MAWB and HAWB preparation.
• Knowledge of AES/EEI filing and export documentation.
• Understanding of TSA/IAC security requirements and procedures.
• Familiarity with airline booking procedures schedules routing and cutoff requirements.
• Knowledge of commercial invoices packing lists SLI and other international shipping documents.
• Basic understanding of dangerous goods procedures and requirements.
• Strong computer skills including Microsoft Outlook Excel Word and Teams.
• Strong written and verbal communication skills.
• Excellent customer service skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple shipments and meet strict deadlines.
• Strong attention to detail and documentation accuracy.
• Ability to identify problems take corrective action and escalate issues promptly.
• Ability to work effectively with customers airlines truckers warehouses overseas offices and internal departments.
• Ability to work independently while contributing to a team environment.
• Ability to work in a fast-paced high-volume freight forwarding environment.
• Willingness to work overtime weekends or adjusted schedules when business needs require.
• Strong sense of accountability and ownership of assigned shipments.
• Commitment to compliance customer service teamwork and company policies.

MEC values our Total Rewards and offers a competitive and elaborate Benefits Package including but not limited to Medical Dental Vision Life & Disability Insurance Sick Holidays and Vacation. MEC reserves the right to amend change alter and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role and for the successful completion of the interview selection and process. It is at the Companys discretion to determine what pay is provided to a candidate within the range associated with the role.

Required Experience:

Manager