US-Lead

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best a Lead you embody a whole-store mindset and are integral to supporting the Store Leadership team playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members making sure everyone is equipped with the support tools and resources they need to deliver exceptional customer Lead works alongside the leadership team to ensure operational readiness with a focus on enabling the sales team. You spend the majority of your time with the team and customers identifying ownership opportunities and supporting team members across the whole store.

Lead act as a role model mentor and encourage customer Apple product and services expertise to drive customer engagement and sales while building customer people and the sales floor workflow including managing relevant communication to team members and leadership to optimize the customer sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership inform and align team members on store performance goals priorities and to time-sensitive team member feedback questions and concerns and escalate issues to Store Leadership as operational needs of the store such as opening and closing procedures cash management and other tasks as needed including but not limited to providing customer service and support in other areas of the to an inclusive environment by respecting each others differences and having the curiosity to Apples values of inclusion and diversity in daily activities.

You should:nBe available to work a schedule based on business needs that may include nights weekends and public holidays in the retail store and reliably attend work as scheduled in line with local laws and subject to any approved experience in retail or sales or related work experience mentoring or leading others personally or professionally.

You can:nMotivate others to achieve performance goals by fostering open dialog collaboration and conflict and settle differences in productive in a fast-paced environment and make timely decisions using analytics experience and excellent attention to detail and organization autonomously and be willing to take initiative without close results both individually and through enabling others by leading and resources and adjust processes to provide an exceptional customer effectively and tailor your communication style to different audiences.